I am having trouble getting my file downloads to work properly. I think I may have either screwed up my site, found a bug or I'm missing a step (again). We are using Cliff's TekGear Redux theme (modified a bit).
I was doing ok on our site. Everything was working pretty good. Good enough that I started playing with the optional themes our customers could use to view our site. I'm planning to offer 2 or 3 color variations of TekGear and we are going to keep Painted Paper and probably a variation of BV5 for those that like back. I'm still working on that part. However I didn't really like the way Print Book looked on our site, so I threw it away.
I am currently attempting to add some file downloads to our site and have encountered the follow issues. I'm doing everything live but the first download is going to be free so I'm not to worried about it.
My files are pretty big, one of them 3 mg, so I ftp'ed them to the files folder in the www folder on our site using IE7. Next I selected my files using the select file from above option. If I test it from here in the admin section the download works fine. However when I order the product and try to download it from the Your Accounts page it doesn't work. I just get a very fast loading bar but nothing happened and no error msgs. Event log doesn't show anything on this download attempt.
I then try uploading using the browse button from admin renaming the files (after several attempts) and continue to have the same problem. I delete the files a couple times using ftp and, well, you kind of get the picture.
Here is what I think I figured out.
The files I uploaded using the browser have a pretag added to the name and post tag .config. The ftp uploaded file did not have any tags added. I cleaned out the files folder and this is what I have left in there at present:
1771062a-e9cf-4177-9b76-c552b91709ae_DartViewer_install.zip.config
5cfb6bdc-9519-4c7f-990d-6e1dc9016424_Forward_Stride.dpa.config
Nothing else is left in the files folder.
Now when go to admin and choose these 2 files from the already uploaded drop down list, create a product, purchase it, I get the same results previously reported. Works ok from admin but not ok from my account. The drop down list from admin now shows a list of 6 files to choose from (including one transfered over from BV4 even though that product was deleted after transfer and file deleted or not transfered) only 2 of which actually exist (the last 2 I uploaded).
The download button image in the admin section points to the image found in
http://www.laurastamm.ne...ges/Buttons/Download.pngThe download button image in Your Account points to the image found in
https://www.laurastamm.n...ges/Buttons/Download.png - well not found there because I deleted the Print Book Theme.
I tested to see if it was a theme issue by selecting the Painted Paper theme (unchanged) from Your Account and also from Themes in BVadmin. The down load from Your account still does not work.
What did I do wrong and how do I fix it? And how do I get rid of the other 4 deleted files in the admin drop down list?
Bob Noble
Edit. When I put the Print Book theme back in my themes folder, the downloads work. So I'm guessing the down load code is pointing to that theme as well.