[3]<FONT face="Times New Roman">For some reason, customers are not getting a confirmation email after placing an order.<SPAN style="mso-spacerun: yes"> I have looked in Options [/3]<SPAN style="FONT-FAMILY: Wingdings; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'; mso-char-type: symbol; mso-symbol-font-family: Wingdings"><SPAN style="mso-char-type: symbol; mso-symbol-font-family: Wingdings">à[3] [/3]</o:p>

[3]Use Template: which is set to ‘New Order Receipt E-mail’ (as I anticipated)[/3]

[3]Email To: ‘To Customer’[/3]

<o:p>[3] [/3]</o:p>

[3]Both settings seem accurate, and the email template in question seems accurate although there is no ‘To’ field (there is not one in BV4 either, but this is working). <SPAN style="mso-spacerun: yes"> I was hoping to find a ‘To’ field and use [[Order.UserEmail]] tag, but since this field is not there I am not sure where else to look.[/3]

<o:p>[3] [/3]</o:p>

[3]I am sure this is something minor, but find myself running in circles now.[/3]

[3]Thanks in advance for your help.[/3]