Rank: Member
Joined: 5/2/2008(UTC)
Posts: 1
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I am hoping to reach you via this mechanism, since no one answers the phone at your business. I have called your office to no avail.
I purchased a seat of BV 5 software on Oct 25, 2007 (order number 28366) for the full amount of 999.00 (this was before you slashed your prices).
My question is if I payed for a full seat of software, why is my licence expiring after only 6 months?
I cannot log into BV Admin. This is the information on the order:
[table cellSpacing=0 cellPadding=3 border=0]
[tr ][td class=formlabel]License Version:[/td][td class=formfield]<SPAN id=ctl00_MainContent_LicenseVersionField>1.2[/td][/tr][tr ][td class=formlabel]Product Name:[/td][td class=formfield]<SPAN id=ctl00_MainContent_ProductNameField>BV Commerce 5[/td][/tr][tr ][td class=formlabel]Product Version:[/td][td class=formfield]<SPAN id=ctl00_MainContent_ProductVersionField>5.0[/td][/tr][tr ][td class=formlabel]License Type:[/td][td class=formfield]<SPAN id=ctl00_MainContent_ProductTypeField>Single Store License[/td][/tr][tr ][td class=formlabel]Licensed To :[/td][td class=formfield]<SPAN id=ctl00_MainContent_CustomerNameField>xxxxxxx[/td][/tr][tr ][td class=formlabel]Licensed To Email:[/td][td class=formfield]<SPAN id=ctl00_MainContent_CustomerEmailField>xxxxxx[/td][/tr][tr ][td class=formlabel]Web Site:[/td][td class=formfield]<SPAN id=ctl00_MainContent_WebSiteField>
[/td][/tr][tr ][td class=formlabel]Serial Number:[/td][td class=formfield]<SPAN id=ctl00_MainContent_SerialNumberField>xxxxxxxxxxxxxx[/td][/tr][tr ][td class=formlabel]Expires:[/td][td class=formfield]<SPAN id=ctl00_MainContent_lblExpires>4/25/2008 12:00:00 AM[/td][/tr][/table]
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Rank: Member
Joined: 5/24/2004(UTC)
Posts: 4,147
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This has come up a lot. Basically, after 6 months from purchase, or so, you need to log into your account on bvsoftware.com and download a new license for your store. This is to protect BV from chargebacks, I believe. |
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