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Declined transactions still giving the customer order complete page
Rank: Member
Joined: 2/26/2007(UTC)
Posts: 57
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Transactions that are declined are still giving my customers the order complete page along with an order number? However when I go into my authorize.net account it shows them as declined.
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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BV Commerce 5 is designed by default to accept all orders so that you can follow up on failed payments with the customer. The order should have an "unpaid" or "problem" status to signify this.
If you never want to receive information about failed order you can edit the Process New Order workflow from Options->Workflow in the admin. Look for the "Authorize or Charge Card" step and click "edit". Then turn on the checkbox for "Throw Error on Failure" and click "save."
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Rank: Member
Joined: 2/26/2007(UTC)
Posts: 57
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There is not authorize or charge card only the following
Calculate Order Order Edit Delete
Checkout Selected Order Edit Delete
Checkout Started Order Edit Delete
Dropship Order Edit Delete
Order Edited Order Edit Delete
Package Shipped Order Edit Delete
Payment Changed Order Edit Delete
Payment Complete Order Edit Delete
Process New Order Order Edit Delete
Process New Return Order Edit Delete
Product Pricing Product Edit Delete
Shipping Adjustments Shipping Edit Delete
Shipping Changed Order Edit Delete
Shipping Complete Order Edit Delete
Third Party Checkout Selected Order Edit Delete
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Rank: Member
Joined: 10/11/2006(UTC)
Posts: 162
Thanks: 1 times
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Process New Order > Edit
You'll see it in your list you posted...
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Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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JVMaloly,
Option > Workflows > Process New Order > Auth or Charge Credit Cards if present.
Select edit and check "Throw Errors on Failure?" to have credit card errors get the attention they so richly deserve. You may elect to have the status of an order change to 'hold' so it shows up in the orders list for extra double-good special notice.
Marcus, this is the Workflow section in the BVC5 manual:
Workflows are customizable sections of business logic. There are workflows that operate on products and workflows that operate on orders. Out of the box we include several workflows that trigger automatically during normal operations. We've listed some examples below:
1) Product Pricing - Adjusts the prices of product for display on the store
2) Calculate Order - Runs whenever the cart needs to recalculate totals
3) Payment Changed - Runs whenever the payment status of an order is updated
4) Payment Complete - Runs whenever an order reaches PAID status
5) Process New order - Is run to convert a shopping cart into a new order
6) Shipping Changed - Runs whenever the shipping status of an order is updated
Workflows allow developers to change the behavior of BVC5 without recompiling or changing the source code.
New users are capable of a lot when given clear instructions. The manual really isn't any help at all in this case. |
Optimists invent airplanes,
Pessimists buy parachutes. |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Mitch, There is also a "handling declines" section in the manual. http://www.bvsoftware.co...7s/HandlingDeclines.aspxI know the manual sorely needs some updates and we're working on them.
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