We can do such a customization, but haven't done it yet.

Looking forward to this, when I first considered BVC5, the guys mentioned they wanted to build this in. Hope they do soon, it's a wonderful tool for customer loyalty!

Based on this feedback, we would consider implementing such a system.

Some feedback as to what type of functionality you'd be interested in as well as approximately what you'd be willing to spend for such a system will help determine if such a modification would be mutually beneficial.

We would pay up towards $200.00 for this. Simply because most of the third party software for BV is roughly that much.

I'd definitely pay $200, an extra hundred if done really good and preferably very soon. :)

Besides expressing interest, we'd be interested in hearing some ideas as to what type of functionality you'd be looking for.

In other words, Angela, what is really good?

If I can throw in my two cents as well, I think a couple good features to this add-on would be the following:

1. We can assign points an actual dollar value within the admin for future purchase. For example, someone spends $500 gets 500 points, and 1 point is worth $0.25 in merchandise, or on the other hand. $500 gets you 25 points which provides $25 in merchandise. The system should be flexible enough for the admin to assign a value to a point and a point to a dollar value of future purchases.

2. Instead of a point per dollar system, it is a point per set products. So 500 points will get you these items, 1000 points gets you these items. Just like skee ball was.

Any thoughts on this as a potential spec sheet for a Loyalty Points feature?



Ideas for a Loyalty Points Feature

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Admin can assign a "Dollars to Points" or "Items to Points" value so that when a customer purchases an item the customer's account will be credited with a number of "Loyalty Points." Customers will be able to redeem points to pay or partially pay for future purchases from the store.

1) The system will need to be modified so that points can be tracked on a per-customer basis. What do we do for non-logged in customers? Track via email address?
2) The admin side will need to be modified to set a global “dollars purchased to point” or “items purchased to points” ratio.
3) The admin side will need to be modified to set a “Points to redeemed dollars” ratio. Maybe we should just set a form like (1point = $xxxx)?
4) The user account area will need to be modified to display points available.
5) The checkout process will need to be modified to issue points when orders are paid. It must also account for returns/refunds. What happens if points are used immediately and then an order is returned? Should points have a “pending” time?
6) The checkout process will need to be modified to display available points, and show how many points are needed to pay for the entire order. The checkout should let customers apply some points to fully or partially pay for an order.
7) People pages in the admin should be modified to display current points.

Other features we may wish to add

1) Reports for admin showing how many points were issued to whom and when
2) Aging of points (they expire after x years)
3) The ability to set a specific number of points for a specific product that would override the default value
4) The ability to set point modifiers on products (i.e. This product earns double points).

Here's the scenario I'm looking at for a client. This might be too specific to be all encompassing but at least it's a potential model.


The marketing program is becoming a Bronze, Silver, Gold or Platinum Dealer. Being able to label/title the Point Level would be nice.



Dealer A is Level 1. Gets 1 point per dollar spent.

Dealer B is Level 2. Gets 2 points per dollar spent.

Dealer C is Level 3. Gets 3 points per dollar spent.

Dealer D is Level 4. Gets 4 points per dollar spent.



1 point = $X across the board. We need to be able to define X as $1, .50 cents. etc.



Would be nice to automatically bump a dealer to next level when purchase history > $XXXXX



Ability to define Point Levels:



Level 1 = $10,000

Level 2 = $25,000

Level 3 = $40,000

Level 4 = $60,000



On cart page, display available points. Hi Dealer A, you have 100 pts available. Dealer A can choose to put 20 points towards the order. Submitted, dollar amount subtracted from order total.



Business as usual.



One question I ask is if Dealer A redeems 20 points on an order, should that order receive more points? I'm thinking yes.

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Something to think about is how the point system will work via a CSR phone order. It's all too common for dealers to be purchasing over the phone, CSR should be able to see available points and apply points if dealer desires.



I am a true believer that an account MUST be created in order to qualify for the points/rewards system.

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I get AMEX cash back on my purchases, I do not see the cash back until I see my monthly, when is that cash actually rewarded to me? I'm sure it's in the fine print...LOL..



I have a Staples Rewards Card. I get a cash reward coupon every month, when are those points rewarded to my account? Not sure, probably in the fine print again....LOL...