If you wish to use your UPS negotiated rates for real-time shipping rate calculation instead of standard list rates you must install this update. This update fixes a bug in earlier versions where enabling negotiated rates in your store's UPS settings did not function properly. [More]

If your BV Commerce store gets real-time shipping rates from UPS you must install this update before June 3, 2024 or your store will no longer receive UPS real-time shipping rates. [More]

The following document will walk you through the steps to setup UPS OAuth credentials for use with the UPS rating and shipping APIs. [More]

This week we've seen reports of issues getting real-time shipping rates back from UPS's Rating API. We tracked the issue down to incompatible cipher suite support for TLS 1.2 between the server running BV Commerce and the UPS Rating API server. The intermittent nature of this problem seems to indicate that the change was made by UPS and was slowly rolled out to their server farm. Windows Server 2012 seems to be the most susceptible to this issue. Using IIS Crypto's default cipher suite settings ... [More]

Without special configuration Google Analytics does not properly attribute revenue and transaction data for customers that use PayPal to pay for their order. [More]

A common problem that many merchants run into when they enable PayPal as a payment option is that some orders enter into BV Commerce without a phone number. This can be a problem if the merchant needs to contact the customer regarding their order. [More]

By default, BV Commerce will not place an order if the customer’s credit card is declined. In most cases, this is what the merchant wants, as the alternative would be to later contact the customer for payment information. However, there are some instances in which you might want such orders to enter into the system. For instance, in rare instances, the payment gateway that you are using may be experiencing technical issues (e.g. their servers are down), so that no credit card transactions are being accepted. In such a case, you may want to temporarily accept orders and then re-run the card from the admin once the payment gateway is working again. [More]

The process of upgrading to BV Commerce 2020 is nearly identical to past release upgrades. Read on for the specific upgrade instructions for your version of BV Commerce [More]

The process of creating a fresh installation of BV Commerce 2020 is identical to creating a fresh install of the 2018 version. Prior to installing please verify that your server supports the minimum requirements. If you are unsure please contact your hosting company or IT department. [More]

The process of applying this service pack to your BV Commerce 2018 website is nearly identical to past release upgrades. [More]