Rank: Member
Joined: 11/28/2006(UTC)
Posts: 7
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In BV4 there is a page where you put all of your US Postal settings, but in BV5 I can't find where to put the specific information (user name and password for USPS registration) besides just the postal URL. I am asking this because when an order is placed the USPS cost is not being calculated correctly, either drastically under or over the correct amount.
Also, I have my UPS account set up and activated, but during checkout UPS is not an option what so ever. Why would it not show up?
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Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
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The USPS API no longer requires a username/password combination to work.
How much does the product weigh that's being ordered? What are it's dimensions? If you could also provide a to/from address that would be great. This should hopefully tell us something about why the rates are not accurate for your store. |
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Rank: Member
Joined: 11/28/2006(UTC)
Posts: 7
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It is miscalculating all products, but here is an example product.
3 lbs. , measures 12"x8"12".
Shipping to 2900 Main Street Dacula, GA 30019 costs $12.12
On our sister site which uses BV4, and sells the same product, shipping it to the same address costs $5.00.
What could cause this huge difference in price?
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