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HELP! - Order Payment Details Erased on All orders from previous month
Rank: Member
Joined: 11/29/2006(UTC)
Posts: 22
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Our store launched in January (last month) and it has been running perfectly. Today we needed to issue a return on an order placed last month, but when we got to the payment details we noticed that they were erased. Meaning they were reset to:
****-****-****-0000
Exp: 1/--
Is this by design? We actually have to process 3 different returns right now and we would have to call each customer to get their credit card numbers. Is there any way to prevent this?
NOTE, orders placed in February (the current month) have not been affected like this. So I assume there is some sort of maintenance task which takes place each new month.
Please help. |
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Jesse Gavin
Director of Web Development
U4EA Design |
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Rank: Member
Joined: 11/6/2003(UTC)
Posts: 1,903
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It is a setting in the order clean up area.
Admin> Options> Site Settings>
Orders> (on left menu) |
Noah |
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Rank: Member
Joined: 11/29/2006(UTC)
Posts: 22
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Thanks. You helped a lot. I must be blind. |
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Jesse Gavin
Director of Web Development
U4EA Design |
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Rank: Member
Joined: 6/26/2006(UTC)
Posts: 351
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So if we have a 60 day return policy, this should be set to 60 days so that we can refund via the cart? |
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