BV Commerce Forum
»
BV Commerce Support
»
General Support
»
Required postal code even for countries without postal codes
Rank: Member
Joined: 5/17/2007(UTC)
Posts: 17
|
For the Estimated Shipping popup window I only have the option to enter Country and Zip and Zip is required. Some countries do not have postal codes so I should be able to enter Country and City to get estimated rates. When I visit FedEx website to get estimated rates if I select a country like Morocco the form updates by removing the zip field and adding a city field. How can I resolve this issue with the BV software. Looking through the code it looks like there are variables used to indicate if Region, City, and Postal Code are required fields in order to properly display the needed form fields. Where do I setup which countries require zip or city? I also tried removing the variable check to enable/disable form fields. I displayed just the country and city fields and removed the required zip validator. So I selected Morocco as a country and entered Aeroport as the city, clicked 'Refresh' and did not get any results back. I have logging turned on for FedEx and there were no entries in the event log after attempting to get rates using Country and City.
Has anyone else run into this issue and/or have ideas or solutions to resolve this? I also know I am going to run into a similiar issue during the checkout screens. When someone enters their address to checkout zip is required but if someone enters a country that doesn't have postal codes than it shouldn't be required. Also, how will proper shipping rates be returned for the user to select from?
|
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
|
There is no place to setup which countries require zip or city. Good suggestion though...
It seems like your modification to the shipping estimator should have worked. It looks like the FedEx provider will at least try to retrieve rates even if the zip code is blank.
I'm not sure you will run into the same problem during checkout. The estimator uses a fake address with only the "required" fields to retrieve rates. During checkout a real address with all fields is used. Have you tried a real checkout? |
|
|
|
|
|
|
Rank: Member
Joined: 5/17/2007(UTC)
Posts: 17
|
For the shipping estimator I updated the modification I made so that if no zip was entered than I set it to 0. By passing a value of 0 then I did get FedEx shipping results back. It looks like this will work.
The issue that I am having with checkout is the fact that the zip is required. So if I try to checkout, enter Morocco for country, enter a city, I get an error that zip is required. Looks like I will just need to update the validator to not always require zip and if no zip is supplied I will set 0 as the zip so that rates are returned.
I am no longer getting UPS shipping rates returned for international rates. Not sure if it is related to this or some other change I have recently made. Is there any diagnostics available for UPS or the other shipping methods like there is for FedEx? Some way to see what data is being passed between the store and the shipping provider?
|
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
|
Originally Posted by: "csham" 
Is there any diagnostics available for UPS or the other shipping methods like there is for FedEx? Some way to see what data is being passed between the store and the shipping provider?
Check the "Diagostics Mode" box. |
|
|
|
|
|
|
Rank: Member
Joined: 5/17/2007(UTC)
Posts: 17
|
Originally Posted by: "Andy Miller" Check the "Diagostics Mode" box. I have Diagnostics Mode checked for FedEx and USPS but I am not seeing where to make this selection for UPS. For FedEx and USPS through the admin I went to Options >> Shipping - and then selected a FedEx or USPS shipping method and was able to enable Diagnostics mode. When I go to edit a UPS shipping method I am not getting this option (screenshot attached for reference). Am I looking in the wrong place? csham attached the following image(s):  BVScreenCapture.gif (12kb) downloaded 57 time(s).You cannot view/download attachments. Try to login or register.
|
|
|
|
|
|
Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
|
Look in the event log under the Options menu. |
|
|
|
|
|
|
Rank: Member
Joined: 5/17/2007(UTC)
Posts: 17
|
I have diagnostics turned on for both FedEx and US Postal service. I know that I can go to options >> event log to view diagnostics information. The problem I am having is how do I get this information for UPS? Under shipping options I do not see a way to turn diagnostics on for UPS and there are UPS diagnostics records showing up in the event log.
|
|
|
|
|
|
Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
|
What version of BV Commerce 5 are you running? |
|
|
|
|
|
|
Rank: Member
Joined: 5/17/2007(UTC)
Posts: 17
|
Not sure how to tell. Will this help?
* 1.0.1.1.............anrControls.Markdown.NET.dll
* 1.5.1.0.............anrControls.SmartyPants.NET.dll
* 1.3.0.0.............anthem.dll
* 1.2.0.0.............BVLicensing.dll
* 5.0.0.750...........BVSoftware.Bvc5.Core.dll
* 5.0.0.750...........BVSoftware.Bvc5.Payment.AuthorizeNet.dll
* 5.0.0.101...........BVSoftware.Bvc5.Payment.dll
* 5.0.0.750...........BVSoftware.Bvc5.Shipping.FedEx.dll
* 5.0.0.750...........BVSoftware.Bvc5.Shipping.Ups.dll
* 5.0.0.750...........BVSoftware.Bvc5.Shipping.USPostal.dll
* 1.0.0.0.............BVSoftware.PaypalWebServices.dll
* 1.0.4...............CyberSource.dll
* No Version Info.....CybsSecurity.dll
* 3.1.1.31029.........FreetextBox.dll
* 1.2.................log4net.dll
* 3.1.2286.0..........nsoftware.IBizPayWeb.dll
* 4.1.0.0.............paypal_base.dll
|
|
|
|
|
|
Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
|
The UPS Diagnostics option was added in Service Pack 2.
Can you upgrade this site? |
|
|
|
|
|
|
Rank: Member
Joined: 5/17/2007(UTC)
Posts: 17
|
I will have to pursue that option. I've made a decent amount of customization to the store, hopefully most of the code is in a custom themes folder I created. Do you know what is involved in the process of upgrading to SP2? In particular is it some type of install program or is it more of a folder that I will extract and copy files over to the store? If I am just replacing files than I could use a file compare program to see if I have made any updates to the files that need to be updated.
Thanks.
|
|
|
|
|
|
Rank: Member
Joined: 9/27/2004(UTC)
Posts: 1,099
|
You could install a fresh SP2 store locally and merge over your customizations. Or, you could use a compare utility to merge over the SP2 code into your store. You can log into your account at our online store and download SP2 and the SP2 code. http://www.bvsoftware.com/store |
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.