BV Commerce Forum
»
BV Commerce Support
»
General Support
»
Shipping charged on non-shipping product when combined with shipping products
Rank: Member
Joined: 3/8/2004(UTC)
Posts: 37
|
When a shipping item and a non shipping item are added to the cart together, shipping is charged for the entire order. Shipping is not charged when a non shipping item is ordered separately. Any suggestions or is this a bug? Thanks
|
|
|
|
|
|
Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
|
I'll assume the shipping item will be picked up along with the non-shipping item? Else, wouldn't you want to charge shipping for the shipped part? |
Optimists invent airplanes,
Pessimists buy parachutes. |
|
|
|
|
|
Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
|
Arlen
Do you have them set up as from a different vendor? I have many items that are nonshipping -- and quite heavy -- that do not add to shipping costs when combined with other items. You can set up a dummy vendor if necessary to assign those products to. |
|
|
|
|
|
|
Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
|
What shipping provider are you using? Also, could I get a link to your store with some example products so that we could run a few tests? |
Justin Etheredge
Senior Software Engineer
BVSoftware |
|
|
|
|
|
Rank: Member
Joined: 3/8/2004(UTC)
Posts: 37
|
The "non-shipping item" is a membership.
|
|
|
|
|
|
Rank: Member
Joined: 3/8/2004(UTC)
Posts: 37
|
This client has set up shipping rates based upon order total, not using USPS or UPS rates. The non shipping items are different levels of membership.
We have other clients that use shipping set up with USPS. They also have non-shipping (continuing education classes) and shipping items (study guides). They don't have the same issue as the first client.
Neither client has Vendors or Manufacturers set up because they carry all stock and ship themselves.
Could the problem be occurring because they have shipping set up "By Order Total" and BV is then ignoring when "Non Shipping Item" is selected?
|
|
|
|
|
|
Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
|
This has been resolved and will be in SP3. |
Justin Etheredge
Senior Software Engineer
BVSoftware |
|
|
|
|
|
Rank: Member
Joined: 10/19/2007(UTC)
Posts: 22
|
Hello,
Were going to be selling both shippable and non-shippable items at the option level. e.g. option A. CD (requires shipping). Option B download ampg file (no shipping). Will the sp3 fix allow us to do this at the option level or would it be required that we duplicate our entire product catalog into shippable and non-shippable items.
e.g. we have 1000 songs to sell... do we need to maintain 1000 products with 2 options each, one shippable and one not. OR 2000 products 1000 of each.
I hope that makes since.
TIA
Chris
|
|
|
|
|
|
Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
|
Nope, you just have to setup a choice on a product. In the "Edit Product Variations" screen you can set individual choice combinations as non-shipping. |
Justin Etheredge
Senior Software Engineer
BVSoftware |
|
|
|
|
|
Rank: Member
Joined: 3/8/2004(UTC)
Posts: 37
|
We just updated the store from sp2 to sp3.1 and are still seeing this issue. The client has a $10,000 golf trip (non-shipping) to Ireland and people are getting a hat or shirt when they sign up and are being charged shipping as if $10,000+ worth of goods are being shipped.
|
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
|
What shipping rate provider are you using? |
|
|
|
|
|
|
Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
|
Justin, if you are using modifiers, your solution won't work. Is there any chance modifiers will be as editable as choices in the future? |
Optimists invent airplanes,
Pessimists buy parachutes. |
|
|
|
|
|
Rank: Member
Joined: 3/1/2006(UTC)
Posts: 1,142
|
We will have to look into seeing how hard it would be to make a non-shipping modifier. Modifiers will never be editable in the same way as choices, if they were then choices and modifiers would be the same thing. Choices are editable in the way that they currently are because choices are just extra products in the backend, but modifiers are stored entirely differently. |
Justin Etheredge
Senior Software Engineer
BVSoftware |
|
|
|
|
|
Rank: Member
Joined: 4/30/2007(UTC)
Posts: 383
|
This is one of those improvements that could backfire so hopefully it's thought through.
Justin we sent a request through the site contact form for some custom coding. No reponse, not sure if the form went through.
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.