Rank: Member
Joined: 7/31/2007(UTC)
Posts: 41
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Just ran into my first credit card that failed authorization. I didn't realize that the customer was not shown that the card was declined, is there a way to alter the payment functionality so they receive a notice letting them know that they need to enter the information in again?
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Rank: Member
Joined: 1/3/2004(UTC)
Posts: 1,497
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This is to help you prevent fraud. If a thief is trying credit card numbers until he gets a good one, you are out the merchandise. The way the code is now, you would contact the customer and inform them the card was not valid and give them a chance to correct a typo or give you another valid card number. |
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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Edit your Process Order workflow -- Receipt Credit card Payments and mark to "Throw Errors on Failure" -- and you can edit the failure message |
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Rank: Member
Joined: 6/6/2005(UTC)
Posts: 483
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I don't know about your CC processor but ours (Link Point) has a fraud check built in. If you key the CC number in correctly but get the expiration date wrong, it will decline every attempt after that for specified length of time. I presume this is to make it more difficult for people to detect the correct expiration date on a stolen CC number. If you key the CC number in wrong and it is an invalid CC number, an algorithm in BV5 will flag it to the customer as an error and they wont be able to complete the order.
I suggest waiting about 20 min or so and give them a call.
Bob Noble
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