I've seen that happen too, not sure how it does, perhaps if you adjusted the inventory for an item through the Product page, and then deleted an order which would have also returned an item.

But if you go to the Inventory Edit screen, you can set the reserved amount back to 0

I've seen this happen in our store. May be something to do with the "reserve quantity at checkout" option.

The possible scenario is this: Customer starts checkout (or even completes order) thus reserving the quantity. As part of your normal inventory routine you manually update your inventory numbers setting quantity reseved back to zero, not realizing that the reason the quantity is reserved because of an order. Either the customer or yourself cancel the order or never complete it, thus causing the quantity reserved to go down by the number in the cart/order. . . thus become a negative number. Moral of the story, never manually adjust the "reserved" quantity without checking cart or order contents.

My application was started with BVC5 SP2 and i had the inventory issues none-the-less. I can't really explain what happened to cause the problem but clearly it shouldn't have happened because i haven't tinkered with anything that could have caused it.


Could someone tell me the recommended way to cancel an order. Presumably there must be a way to cancel an order which returns reserved stock to stock without having to go through the "return products" path. For example, if a customer's payment fails and they never provide a workable payment method. There doesn't seem to be a "status" for cancelled.