I have gift certificates setup under options with min amount of $5, max amount of $10,000, and days of 360.
Under catelog/gift certificates I setup a fixed with a price of $10 and a id of GIFT######! and also tried GIFT??????. Went to search, found the gift cert and added it do cart, purchased it, and received the email containing the code. Went back to the site and tried to make a purchase by entering the code into the cart's "promo code" box. I copied and pasted the code directly from the email. It says "The code does not appear to be valid". I have tried several different times but receive the same message.



Thanks in advance for any suggestions.



thanks
Rene'

Ahhhh, ok. Thank you for this information. Under options/payments I did not have the Gift Certificate box checked to appear to Display at checkout.


I did a test transaction, inserted the code at checkout, clicked add gift certificate, it took it, however it did not deduct it from the amount and accepted the order anyway. I used "pay by mail" as the payment type. I wonder if the customer is supposed to know to deduct the gift certificate from the check amount and then we would need to manually adjust the order's sale amount? Is this suppose to work like this or am I still doing something wrong?



thanks

Rene'

<SPAN id=ctl00_MainContent_PrivateNotesField_ctl03_lblAuditDate>Joe,
See below for how it is appears in Private Noes. However, the order totals did not appear to change in neither the order info screen nor the customer's order email.



Private Notes appear as:

11/27/2007
<SPAN id=ctl00_MainContent_PrivateNotesField_ctl03_NoteField>Charge Success: GiftCertificate GIFTA5ABO1 debited for $10.00
Gift Certificate Number: GIFTA5ABO1
Amount: $10.00



thanks

Rene'

Joe,


Thanks again for your emails. I appreciate all of your help but am beginning to think I need to pay to get BV's help but I just hope that after doing so this GC function will work in a reasonable fashion and that I don't regret my investment.



I initiated the purchase of a fixed $10 gift certificate on my site via my credit card, received the email containing the code, went back in as a customer and attempted to purchase a $43 item. On the checkout page I entered the Gift Cert # and clicked add. It accepted it but showed the certificate as having a zero amount. I ignored this, then moved on to the next item on the checkout page (one page checkout) which is the payment method. I choose credit card (the same method I purchased the gift cert with) but the total again did not change. The order did not show $10 as a deduction for a gift certificate but I completed the order anyway. Back in the order admin screen, it is showing my order as unpaid with a total of $43. Again, I ordered the GC with a credit card and my order was with a credit card.



Anyway, again thanks for your help as it was very kind of you to take the time to help a confused nomadic wanderer like mystef.

thanks again,

Rene'

Mitch,


You are absolutely correct, my credit card processor is Authorize net and we capture funds later because it was my understanding that we could not legally capture until the product was shipped. Besides believing this is the right thing to do, my customers all have advanced degrees so we are very concerned about staying on the straight and narrow path.



When the GC is purchased I had to manually capture the funds before the email containing the GC code was sent to the customer. I manually capture it then it was then sent.



As you suggested, I went the order screen and captured the funds on the order for the product purchased with the gift certificate. Transaction approved, Charged $43, no mention of a $10 gift certificate deduction, no decution shown neither at checkout nor when or after captured. I can't see how the customer would have even proceeded to place the order using the GC in the first place if it appeared in checkout as zero, did not show as a deduction and then he was then required to enter CC info.



Anyway, thank you for your assitance. I have an ticket into BV and would be happy to pay for support if it results in a GC working in a reasonable fashion whereby CPAs or MBAs would not be hesitant to proceed with their orders.



thanks

Rene'

Rene -

Did you resolve this?

I hear alot of back and forth about what constitutes the total and what doesn't when using gift certificates, but the bottom line is the customer (pretty important) can't tell how much of his Gift Card went to the purchase of product and how much is to be charged to the credit card.

Sincerely,

After selling a couple of GCs, I have to retract my earlier statement -- the "bottom line" for an order that uses a GC as payment should be the amount AFTER GC use -- could be zero. Because you get $100 in sales when a customer purchases a $100 GC -- next week when the recipient uses it, it should not calculate another $100 toward your sales.