Rank: Member
Joined: 12/18/2006(UTC)
Posts: 35
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Our client received this error message when trying to issue a partial refund:
Transaction Declined - The referenced transaction does not meet the criteria for issuing a credit.
Info:
Ordered was placed today using AMEX
Using Authorize.Net set to charge full amount at Checkout
I placed a test order and entered a valid card (VISA) and was NOT able to issue a refund either.
Is the error generated because the transactions haven't been batch processed? (Authorize.Net batch processes transactions at 4 pm MST).
Thanks in advance for any information.
Michelle
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Authorize.net does not allow refunds until the batch of cards for the day has cleared. Prior to the batch clearing you should use a VOID transaction instead.
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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Michelle -- yes, if you want to do a PARTIAL refund, you have to wait until after the transaction settles, usually the next day. |
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