Rank: Member
Joined: 4/11/2004(UTC)
Posts: 186
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<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">When a customer checks out on our website in any way (BV checkout, Google Checkout, Paypal, etc...) they have the option to insure their order through UPS. UPS has insurance as you may already know and you can add it when you go to UPS.com but we would like for that feature to be available through our website just like the automated calculated shipping. is there a way to do this through BV software/UPS? |
[url=http://www.internetcityusa.com][/url] Jason |
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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Jason,
You are talking about orders over $100? Because all below that, the customer is already paying for insurance with the cost of the shipping. If you are talking about over $100, then I suppose a coder could add a percentage variable. I'm not sure whether it would work to use an Upsell feature for insurance assigned to every product. |
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Rank: Member
Joined: 4/11/2004(UTC)
Posts: 186
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Yes, 99% of the orders would be over $100. I'm just looking for an "out of the box" way to get it done. No custom programming.
Thx. |
[url=http://www.internetcityusa.com][/url] Jason |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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There is no out-of-the-box way for the customer's choice of insurance to end up in the shipping cost.
If the additional insurance is predictable, then you can add it as a modifier to the product, but it will show up in the product price, not shipping. |
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Rank: Member
Joined: 2/20/2005(UTC)
Posts: 282
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Our experience with UPS insurance is that is mostly worthless. If you package everything the way they want it packaged before they will insure it, the costs of the additional shipping expense far out weighs the cost of absorbing the damage. Our average shipment is about $180.00, so I can see where this might be different if your average shipment is much higher.
We have products shipped from reputable vendors to us with foam inserts to hold the contents, and UPS will not pay for damage until it is double boxed. When you double box it, it adds quite a bit to the shipping costs.
We had a product one time that we sent back for a second review because we appealed the denial of our claim. When it came back the second time, someone had taken a hammer and beat it into a million pieces... of course, UPS said that cold not happen... but it did.
I think UPS has a more lenient insurance policy toward larger companies... they can't afford to loose their business over a few claims. If your small, they really do not care.
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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I think it also depends on your record with them. When I started with UPS, they wouldn't pay for any losses, but after a couple of years, tehy almost would without question. |
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