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Transaction Declined - A valid referenced transaction ID is required.
Rank: Member
Joined: 10/11/2006(UTC)
Posts: 26
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A client is trying to refund an order but when they click either Refund or Void from the payment page they get the following error:
"Transaction Declined - A valid referenced transaction ID is required."
Their payment processor is Authorize.Net and the transaction is only about two weeks old. Any ideas?
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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See if this works for you.
After the funds have been Captured and Settled:
I use the original transaction ID when I do a refund
from within BV through Authorize.net.
There is a place for you to enter the original transaction ID.
Orig. Trans # |
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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Make sure you are up to date on patches and updates -- there was a fix to this -- or you need a new payment.dll I believe for that to work from within BV. Other than that you can easily find the transaction from wtihin Auth.net and issue the refund there. |
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