We have a customer that is experiencing an error when trying to view shipping details (Order Details / Shipping button) on just a handful of orders; looking at these affected orders, I see that a particular item is showing a "Unknown" status under the shipping column in the order details page, while other products show "unshipped" (see attached screen shot).

I have reviewed the item in question and do not see any difference in its setup compared to other items.

The .NET error being displayed is:

NullReferenceException: Object reference not set to an instance of an object.]
BVAdmin_Orders_ShipOrder.ItemsGridView_RowDataBound(Object sender, GridViewRowEventArgs e) +142
System.Web.UI.WebControls.GridView.OnRowDataBound(GridViewRowEventArgs e) +104
System.Web.UI.WebControls.GridView.CreateRow(Int32 rowIndex, Int32 dataSourceIndex, DataControlRowType rowType, DataControlRowState rowState, Boolean dataBind, Object dataItem, DataControlField[] fields, TableRowCollection rows, PagedDataSource pagedDataSource) +233
System.Web.UI.WebControls.GridView.CreateChildControls(IEnumerable dataSource, Boolean dataBinding) +2971
System.Web.UI.WebControls.CompositeDataBoundControl.PerformDataBinding(IEnumerable data) +59
System.Web.UI.WebControls.GridView.PerformDataBinding(IEnumerable data) +12
System.Web.UI.WebControls.DataBoundControl.OnDataSourceViewSelectCallback(IEnumerable data) +111
System.Web.UI.DataSourceView.Select(DataSourceSelectArguments arguments, DataSourceViewSelectCallback callback) +25
System.Web.UI.WebControls.DataBoundControl.PerformSelect() +151
System.Web.UI.WebControls.BaseDataBoundControl.DataBind() +68
System.Web.UI.WebControls.GridView.DataBind() +5
BVAdmin_Orders_ShipOrder.LoadOrder() +367
BVAdmin_Orders_ShipOrder.Page_Load1(Object sender, EventArgs e) +48
System.EventHandler.Invoke(Object sender, EventArgs e) +0
System.Web.UI.Control.OnLoad(EventArgs e) +98
System.Web.UI.Control.LoadRecursive() +71
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +4299


All HF's thru SP3-HF-I are done, with the lone exception of HF-H. Could HF-H be the root of this?

Thanks in advance for any ideas...

Thanks Andy!