BV Commerce Forum
»
BV Commerce Support
»
General Support
»
Failed order in Carts report is now authorized... but not showing up as unpaid.
Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
|
I found an abandoned cart that failed twice to authorize. It received an order number. It was only a few days old so I tried again and it authorized.
The 'order' is still marked as being a 'shopping cart', and the order number is not showing up in Order Mgr. I have a call in to the prospective customer to see if she still wants to place the order, (I haven't 'captured' yet) but I'm wondering:
Why did a failed card attempt trigger an order number?
Why didn't I get an email confirming the unpaid order when i got authorization? (Authorize.net sent a confirmation email)
Why isn't it showing up in Order Mgr as an unpaid order - I can't even seach for it and get it? There are newer orders... is the older number now 'illegal' somehow? |
Optimists invent airplanes,
Pessimists buy parachutes. |
|
|
|
|
|
Rank: Member
Joined: 2/15/2007(UTC)
Posts: 37
|
Mitch, I posted message in the 3.2 bug forum that I think is related. http://forums.bvcommerce...t.aspx?f=100&m=57044Still no response regarding the issue. -Alex |
|
|
|
|
|
|
Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
|
Yep, sounds like the same thing. Can't get status to go to anything but Shopping Cart. |
Optimists invent airplanes,
Pessimists buy parachutes. |
|
|
|
|
|
Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
|
I don't think you would want to move an order from Shopping Cart to "Sale" by the Admin -- if that were the case, then you could put through any order that you wanted to, regardless if the customer wanted to or not. It's not surprising that a card would be declined, and yet a couple of days later go through -- funds have just been received by the account -- customers think the day they transfer funds to a debit card they are available to them, it's not the case, it takes a day or two.
And I think any time an "order" goes to your authorizing provider it must be assigned a number so that the provider can register with that number. I see them all the time.
As far as an authorization, you could do that in an order (like when you add something) but yet it won't trigger a sale email. |
|
|
|
|
|
|
Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
|
This makes it impossible to receive a check instead (or get a different card number over the phone) and then process the 'cart' as an order. A new order can be created but it'd be faster to click the arrow to 'processing' and then pay it. |
Optimists invent airplanes,
Pessimists buy parachutes. |
|
|
|
|
|
Rank: Member
Joined: 2/15/2007(UTC)
Posts: 37
|
I agree with Mitch 100%. Many customers call and have questions after adding 10 items to the cart, then say "OK, here is my credit card".
Right now the solutions require the administrator to recreate the order for the customer and they must repeat back all the items they wanted (giving them a chance to retract potential impulse purchases).
-Alex |
|
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
|
Check your workflows. If you have your workflow set to throw errors on failure but you have the generate order number step above it then this can happen.
|
|
|
|
|
|
Rank: Member
Joined: 4/10/2006(UTC)
Posts: 462
|
Hi Mitch/Alex, I am not 100% sure on the BV standpoint and if the action that is currently occuring is "By Design", however, we have created a component that is bundled with a more "advanced" shopping cart report that handles converting shopping carts to orders in 1 click. It can be downloaded from this thread... http://forums.bvcommerce...spx?f=78&m=55491 |
Netriplex Corporation<br /> |
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.