Well, it should be fairly straight forward once you figure out what you want. Why dont you post what you intend to do?

Hi there,

What you are really looking for is just the presentation. You dont need to change anything on the back-end. Whatever calculations are going on - they still hold good.

Now for the UI, you might want to change, the receipt page (in the root folder), the view order user control (in BVModules\Controls\ folder) and the email templates. That should be sufficient. This will be a fairly easy change.

If you think, you cannot make this change yourself, please let your developer know. Else, you may contact me. My email address is in my signature. Remove the spaces of course.

I agree -- I had a customer question this the other day. The other problem it creates is a gift certificate adds to your sales volume TWICE -- when it is purchased it is part of your daily sales volume, when it is used, it is not deducted from the total of the order, so it is once again part of your sales volume. If you have an order for $60 and a customer uses a $50 Gift Certificate, it should show the bottom line both on their receipt and your sales volume as $10.

Satya - Thanks for your input, but the problem is that BV doesn't seem to "present" application of the gift certificate dollars at all. If you were a customer and you clicked on the "Add Gift Certificate" button, what would you expect to happen? I would expect to see the amount I owe decrease, but instead, I'm left wondering why my total due did not change. I should not need developers to create custom code just to present the obvious. It might be a "simple" change, but I am paying for every hour my developer spends modifying code, and in this case, I don't feel like this is a mod we should have to be making.

The issue appears to be a bug. Submit it as a bug, but even if BV Software agrees that it is a bug, it is extremely unlikely that a fix will be available by Monday. You will have to decide if you can wait for the fix or if you want to pay someone to fix it on your schedule.

Satya - I am the customer, NOT the developer and do not have the ability to make the change myself. And my developer has quoted considerably more than 15 - 30 minutes to make the fix, so I will need to get back to them on that one. The reason I posted at all was to get a response from BV's development team which it seems is not going to happen.

I do view it as a bug. Gift Certificates are another form of payment and should be treated as such at checkout.

Is there a formal process to use for bug submission? My impression was this forum was the "process".

Thank you everyone that has posted. I'm glad to have your feedback on this issue.

Satya,
Thank you for your advice on this issue. I do agree this is more of a display issue and not something wrong with how gift certificates are processed. However, I think things get a little more complicated than 15-30 minutes once you start subtracting that gift certificate total amount from the grand total of the order. So it's not just a matter of inserting a line that lists the total gift certificate amount, you would also need to calculate a new grand total amount and display that instead of what is currently displayed as the grand total. Here is an example:

Summary
SubTotal: $123.59
Tax: $8.65
Shipping: $0.00
Handling: $0.00
Gift Certificate Applied: $20.00
Grand Total $112.24

In order to keep things consistent throughout BV with this sort of display change I think the best approach would be to create a new Grand Total template tag and also a Gift Certificate Applied template tag. I believe the logic for the tags could be put in the core project orders\order.vb file. I don't believe there currently exists a gift certificate amount total in the order.vb file but I think the information is accessible by looping through the order.payments area.

These tags would need to be placed on the checkout page, the view order user control, the BVAdmin/Orders/ViewOrder.aspx.vb page and 3 different email templates. You would also need to make the tags available in the BVAdmin/Content/EmailTemplates_Edit.aspx page so that you can access them from the list on the right side.


After making these changes of course you would need to test each of these areas and make sure that orders were displaying correctly. With this additional information about the desired display do you think my plan is a good approach? Am I over complicating things here? Any advice is appreciated.

Thank you,
David Royce

Joe,

What I meant was for something so small as this one - no one will charge you for this if you have some kind of a relation with them.

Agreed on the rest Sir!

Bad or confusing math at checkout..... This isn't a new discussion.

A few hours of well applied effort at BVC will correct the obvious gap(s) in this worthwhile function. GC's clearly work, but are impossible to use with real-world shoppers without generating confusion and doubt. Anything that casts doubt in a shopper's mind because it isn't well designed and confusing is a bug. This feature was developed to the point of barely functioning and set aside. There's very little reason for not showing proper math at checkout.

I haven't offered GC's for one reason, confusion at checkout and then the phone call.

The fix is likely easy and if done once and well will save 20 or more of us the trouble and expense of having it done 20 or more different ways.

BVC... do it and charge the lousy $25.00 for it. You'll get your time back, we'll all have a better cart to show to your prospective clients and we'll all feel a little more confident that BVC6 will be worth the wait. BVC6 is in development, right?

I have made some fairly minor cosmetic changes to show the gift certificate amount on the Checkout page and the order receipt page (which will also cover the Order details page).

I have attached the code modifications (as a zip file) in my next post (there is a max limit of 5 attachments per post). For your reference, I am attaching a 5 pdf docs which show you how it would look. I have done this based on your requirement.