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Error with CC Charge - Linkpoint
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Cylosoft
#21 Posted : Thursday, March 12, 2009 3:10:49 PM(UTC)
Cylosoft

Rank: Member

Joined: 6/13/2004(UTC)
Posts: 91

Thanks: 1 times
This is a new store. Latest source. No other issues.
www.cylosoft.com
treefort
#22 Posted : Monday, March 30, 2009 4:13:04 PM(UTC)
treefort

Rank: Member

Joined: 8/12/2007(UTC)
Posts: 5
We are experiencing the same "Can't set key provider info." error on our site. It started a couple weeks ago and the following error occurs when we try to charge an order in the Admin. We are also having orders submitted on the public website come through without payment being processed even though it is set to authorize and charge on checkout. Causing big issues. This happens on our live server and test server.


Server Error in '/' Application.

Can't set key provider info.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: nsoftware.IBizPay.IBizPayIchargeException: Can't set key provider info.

Source Error:

Line 247: Dim rd As RowData = GetRowData(row)
Line 248: PopulatePayDataFromRowData(rd, d)
Line 249: CType(o.Payments(e.CommandArgument).FindMethod, Payment.CollectablePaymentMethod).Charge(d)
Line 250: If d.ResponseMessage.Length > 0 Then
Line 251: MessageBox1.ShowMessage(d.ResponseMessage, d.ResponseMessageType)

Source File: c:\hosting\sites\justincharles.com\wwwroot\BVAdmin\Orders\ReceivePayments.aspx.vb    Line: 249

Stack Trace:

[IBizPayIchargeException: Can't set key provider info.]
nsoftware.IBizPay.Icharge.set_SSLCertSubject(String value) +69
BVSoftware.Bvc5.Payment.LinkPointAPI.ProcessCard(String chargeType, PaymentData data) +289
BVSoftware.Bvc5.Payment.CCPaymentBase.Charge(PaymentData data) +22
BVSoftware.Bvc5.Core.Payment.Method.CreditCard.ChildCharge(PaymentData data) +91
BVSoftware.Bvc5.Core.Payment.CollectablePaymentMethod.Charge(PaymentData data) +51
BVAdmin_Orders_ReceivePayments.GridView1_RowCommand(Object sender, GridViewCommandEventArgs e) in c:\hosting\sites\justincharles.com\wwwroot\BVAdmin\Orders\ReceivePayments.aspx.vb:249
System.Web.UI.WebControls.GridView.OnRowCommand(GridViewCommandEventArgs e) +108
System.Web.UI.WebControls.GridView.HandleEvent(EventArgs e, Boolean causesValidation, String validationGroup) +112
System.Web.UI.WebControls.GridView.OnBubbleEvent(Object source, EventArgs e) +95
System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) +37
System.Web.UI.WebControls.GridViewRow.OnBubbleEvent(Object source, EventArgs e) +123
System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) +37
System.Web.UI.WebControls.ImageButton.OnCommand(CommandEventArgs e) +111
System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) +176
System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +10
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +13
System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +36
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1565


Version Information: Microsoft .NET Framework Version:2.0.50727.3053; ASP.NET Version:2.0.50727.3053
bvcoder
#23 Posted : Tuesday, March 31, 2009 2:43:35 AM(UTC)
bvcoder

Rank: Member

Joined: 8/1/2007(UTC)
Posts: 310
Folks,

This seems to be a known issue. Folks from eJungle and Treefort have encountered this on both Windows Server 2008 and Windows Server 2003 operating systems. I tried contacting nSoftware on this and this is the response I got:

I see. There may be an issue here, but I'm not aware of it. We've actually moved to a new version in release (V4) but I'd also suggest trying the latest version of V3 on this system since the version you have is a bit older. You can find the latest version of V3 here:
http://www.nsoftware.com/download/?filter=retired (about 3/4 of the way down the page).

As for converting to a PFX you can either use OpenSSL to do this if you have that, or I can convert it here, or you can use other tools out there like
Crypto4 PKI (http://www.brothersoft.com/crypto4-pki-39633.html) to do this.

As for the file lock on the file after you started seeing the new error I'm not sure why that would happen. That is something we'd have to investigate separately.

If you keep running into problems I can send you a trial version of V4 (the latest version) to test as that should definitely not have any problems with PEM keys in Server 2008.

There are really 2 problems here:
1. The first time you try to do a CC transaction, the pem file is not completely read. Because of this it throws an error.
2. If you immediately try to process further CC transactions, they will fail with a different error. Thats because the first operation locked the pem file and further processes are not able to read the pem file because its locked by another process. SO you will get a different error message.

NSoftware Tech Support doesnt know why this occurs and how to fix it. The only solution I got from them was to upgrade to the latest version.

However, this does not happen on all servers. I am not sure as to what causes this problem. If anybody has figured out a solution, please post. As I said before, this does not seem to be an issue with BV as such.
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226
dennywebb
#24 Posted : Thursday, March 17, 2011 4:10:17 PM(UTC)
dennywebb

Rank: Member

Joined: 3/17/2011(UTC)
Posts: 1
Any update to this?!


I'm set to go live monday and suddenly this is happening when i put in my real info for global gateway and I have no idea how to fix it.



Tried on 2 different servers, to no avail.



Please help! :freaked:
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