Rank: Member
Joined: 12/19/2006(UTC)
Posts: 153
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Since upgrading to 5.4 I've had atleast 1-2 customers per day complaining of error on checkout, but the event log shows nothing with regard to the error. Has anyone elso gotten this feedback from their customers? The customers report that the error occurs upon 'complete checkout' being selected, thuss I suspect it may have to do with the errors with the analitics code in receipt.aspx, but without an event log entry I cant be sure.
Anyone else?
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Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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Post the URL, perhaps we can run a few purchases and see.... |
Optimists invent airplanes,
Pessimists buy parachutes. |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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SSL Cert is working correctly? |
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Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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Is the fraud filter tossing these out? |
Optimists invent airplanes,
Pessimists buy parachutes. |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Mark,
As you've previously posted you had a problem with the update and it is possible that something is not upgraded correctly. Since you're having issues with your site I would recommend restoring a backup to the previous version if possible.
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Rank: Member
Joined: 12/19/2006(UTC)
Posts: 153
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Marcus, As I said when you suggested this before, restoring to a backup is not possible because we would loose hundreds of orders worth of data (or have to manually re-input it.) As I also mentioned, kitting is the only thing left holding me to your ecommerce solution, thus for us it is critical to get it working. If we cant get it working then we are switching to a competitor, so restoring to a previous version is pointless. I guess I'm just stuborn, but like to wait for you guys to fix the kinks.
Mitch & Matt, All valuable suggestions. We have minimal entries in the fraud filter, and the SSL seems to be working correctly. We are a relatively busy site, thus the checkout error is only being reported by a small percentage of customers.
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Rank: Member
Joined: 12/19/2006(UTC)
Posts: 153
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I have found a possible culprit. . . Mixed into the event log I have seen the following: Code:
Padding is invalid and cannot be removed.[ at System.Security.Cryptography.RijndaelManagedTransform.DecryptData(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount, Byte[]& outputBuffer, Int32 outputOffset, PaddingMode paddingMode, Boolean fLast) at System.Security.Cryptography.RijndaelManagedTransform.TransformFinalBlock(Byte[] inputBuffer, Int32 inputOffset, Int32 inputCount) at System.Security.Cryptography.CryptoStream.FlushFinalBlock() at System.Web.Configuration.MachineKeySection.EncryptOrDecryptData(Boolean fEncrypt, Byte[] buf, Byte[] modifier, Int32 start, Int32 length, Boolean useValidationSymAlgo) at System.Web.UI.Page.DecryptString(String s) at System.Web.Handlers.AssemblyResourceLoader.System.Web.IHttpHandler.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ]
This error is being generated by the googlebot or Y!slurp visiting a cached version of the site. There are many, many, many posts about this online. Some comments by others reporting this error (other ecommerce solutions) state that it may cause other users to loose their session when this error is thrown. Some possible solutions reported are to dissalow robots from *.axd files, or to make changes to the server settings (but this is not an option for those of us with a shared host.) More info here: http://forums.asp.net/t/934913.aspx?PageIndex=1 I'll do more research and see if this helps resolve the issue.
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