I have a user on my test site that continues to get the no permissions page. On two different computers. I've tried a number of different things including deleting and recreating the login.


admin continues to work successfully consistently.



Is there some documentation anywhere or does anyone have experience with login issues? Why is this happening?



Is here email address stored somewhere hidden that's causing problems? She has also had intermittent problems on the live site with the same login.



Thanks for any help you can provide,



Barb

Barb,

Is this user (who is experiencing problems) an admin or some other role other that a default end user (customer). If so, please do this to ensure that he does belong to the right role - Go to your SQL Server database and execute the query:

SELECT R.[RoleName] FROM [bvc_Role] R, [bvc_UserXRole] UR, [bvc_User] U WHERE
R.[bvin] = UR.[RoleID] AND UR.[UserID] = U.[bvin] AND u.[UserName] = 'username here'

That will get you all the roles the user belongs to. At this point you shud be certain that his user account is setup right. If you have recently given permissions to the user account, then ask him to logout, close the browser and log back in. That shud be sufficient. Clearing out cookies is good but not really required. You can always give it a try though.