Rank: Member
Joined: 7/12/2004(UTC)
Posts: 12
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<SPAN style="COLOR: black">[3]We are currently using BV 5.4 rev 5 shopping cart with LinkPoint/YourPay as our merchant processor. However each time we receive an order the payment information is submitted to YourPay the card is charged, however the store displays:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>[/3]
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Charge Warning: Transaction Declined <o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Then<o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Charge Card Failed<o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Even though the YourPay account lists the charge as successful.<o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">It seems like an issue with the BV store or the authorization message sent back from YourPay. <o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Has something changed with the LinkPoint/YourPay API plug-in for the BV store.<o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">Has anyone had similar issues with YourPay/Linkpoint and the BV 5 store.<o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">I have another store that is running on the older BV 4 store software and with the LinkPoint API and it works fine.<o:p></o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p>
<SPAN style="FONT-SIZE: 9pt; COLOR: #333333; FONT-FAMILY: 'Arial','sans-serif'; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Thanks Kevin
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Rank: Member
Joined: 11/6/2003(UTC)
Posts: 1,903
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This could be a few things.
Where the charge is being placed, the first thing to check is the communication back. Is it getting through?
If you are behind a firewall you will need to have port 1129 open in order to get their communications back.
If you don't have access to this, get in touch with your host and they can address it.
Let us know if that takes care of it. |
Noah |
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Rank: Member
Joined: 7/12/2004(UTC)
Posts: 12
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I've opened the port of 1129, through the firewall, however i'm still getting nothing back. I know the charge is going through because my card got charged, and i can see it through the system. Any ideas at all?
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Rank: Member
Joined: 2/3/2009(UTC)
Posts: 1
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I have the same exact problem you described with LinkPoint. Did you find any solution?
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Rank: Member
Joined: 7/12/2004(UTC)
Posts: 12
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No I haven't had any success. Is this a bug now?
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