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5.4 upgrade CC processing

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blueacorn		#1 Posted : Thursday, February 26, 2009 5:40:02 PM(UTC)
Rank: Member Joined: 6/27/2007(UTC) Posts: 63		After performing the upgrade, we're noticing a strange phenomenon, all CC processing is being authorized AND captured at the time of order. Settings for processing have been double-checked and it is only set to authorize and capture later. Using the BV AuthorizeNet Gateway.... any suggestions?
		Blue Acorn eCommerce Consulting


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Marcus		#2 Posted : Friday, February 27, 2009 1:31:29 PM(UTC)
Rank: Member Joined: 11/5/2003(UTC) Posts: 1,786		Check to make sure a setting isn't cached. Have you recycled the app pool?


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blueacorn		#3 Posted : Tuesday, March 3, 2009 9:15:01 AM(UTC)
Rank: Member Joined: 6/27/2007(UTC) Posts: 63		The setting never changed, so even if it were cached it would be cacheing to authorize only. But yes, the app pool has been recycled, it's been a few days now and it's still auth + capture even though the setting says otherwise - any ideas Marcus?
		Blue Acorn eCommerce Consulting


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Marcus		#4 Posted : Tuesday, March 3, 2009 9:36:03 AM(UTC)
Rank: Member Joined: 11/5/2003(UTC) Posts: 1,786		Did you change anything in the workflows?


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blueacorn		#5 Posted : Wednesday, March 4, 2009 3:56:52 PM(UTC)
Rank: Member Joined: 6/27/2007(UTC) Posts: 63		nop workflows still the same and none of the code behind these have been modified - Process New Order Workflow: Assign Order Number Make Placed Order Assign Order To User Update Line Items for Save Make Order Address User's Current Address Update Order Debit Gift Certificates Receive Paypal Express Payments Auth or Charge Credit Cards if present Send Email to Admin Send Email to Customer Local Fraud Check Run Payment Complete Workflow if Paid Mark Completed When Order Is Shipped And Paid Update List Items Update Order Looked in the event log and it looks like for each order there are two entries, one for the auth and a separate for the capture (with some information removed/modified)... I think this is leading to something let me know what you think and I'll continue to investigate [Information] 3/4/2009 3:48:53 PM BVC5.Payment "1"\|"1"\|"1"\|"This transaction has been approved."\|"04573A"\|"P"\|"2330791440"\|"5242"\|"E-Commerce Transaction - Type: Post Capture"\|"63.01"\|"CC"\|"prior_auth_capture"\|""\|"xxx"\|"xxx"\|""\|"123 some rd"\|"xxx"\|"xx"\|"9999"\|"US"\|"(318) 999-9999"\|""\|"[email protected]"\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|"D9282B2E3175E4266F1D2E4F3DA232"\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|"" [Information] 3/4/2009 3:48:50 PM BVC5.Payment "1"\|"1"\|"1"\|"This transaction has been approved."\|"04573A"\|"Y"\|"2330791440"\|"5242"\|"E-Commerce Transaction - Type: Auth Only"\|"63.01"\|"CC"\|"prior_auth_capture"\|""\|"xxx"\|"xxx"\|""\|"123 some rd"\|"xxx"\|"xx"\|"9999"\|"US"\|"(318) 999-9999"\|""\|"[email protected]"\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|"D9282B2E3175E4266F1D2E4F3DA232"\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""\|""
		Blue Acorn eCommerce Consulting


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Marcus		#6 Posted : Wednesday, March 4, 2009 5:05:13 PM(UTC)
Rank: Member Joined: 11/5/2003(UTC) Posts: 1,786		The only difference I see in the standard workflow is that the two send email blocks normally come after Mark Completed When Order is Shipped and Paid


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blueacorn		#7 Posted : Sunday, March 8, 2009 11:59:55 PM(UTC)
Rank: Member Joined: 6/27/2007(UTC) Posts: 63		Well, we've tried moving the workflow around (even though there are other BV sites with the same workflow order) and that hasn't affected it - not that I would expect it to. Any other suggestions of something to check Marcus?
		Blue Acorn eCommerce Consulting


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blueacorn		#8 Posted : Monday, March 9, 2009 9:16:50 AM(UTC)
Rank: Member Joined: 6/27/2007(UTC) Posts: 63		The thing that stands out to me most Marcus, is the event log entries. There are two separate entries only seconds apart, one for auth and another for capture. When the setting is set to capture funds at checkout, there is only one entry and the message says "E-Commerce Transaction - Type: Charge(Sale)". So clearly it is authorizing at the point of purchase, and a separate (maybe workflow) process is processing the capture. I'll continue to investigate but let me know if you can think of something else to check.
		Blue Acorn eCommerce Consulting


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