Rank: Member
Joined: 8/1/2007(UTC)
Posts: 310
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I am getting an error sending email from my BV 5 site to any domain thats not the mail server domain. This is the error I get:
Bad sequence of commands. The server response was: This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.
Any ideas? I can use the same email address to send email to any domain using Outlook/Outlook Express but not through the BV 5 website. Is there anything specific I need to do?
Note: The website domain and the email address domain are different. |
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226 |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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To relay through your mail server you have to make sure that you use a username/password in the BV mail server settings.
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Rank: Member
Joined: 8/1/2007(UTC)
Posts: 310
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I did. I have specified the username/password for my mail server. Still wont work. Do you think its a mail server issue? I tried using mail for 2 domains. Still the same problem. |
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226 |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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It sounds like a mail server issue to me, assuming that BV is correctly using the server login information. None of our sites use the authentication, so I can't verify this. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Another thought: is it possible that an old or incorrect value is being cached in the WebAppSettings? Try recycling the app pool. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 8/1/2007(UTC)
Posts: 310
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I did all. Nothing works but my outlook works perfectly. Not sure what the problem is. Marcus, can you please go through this and tell me if you have done this? http://support.microsoft.com/kb/555287I can look up the code but just asking if you are around? |
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226 |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Satya,
What happens when you try to send a test email message from BV.
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Rank: Member
Joined: 8/1/2007(UTC)
Posts: 310
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Fails with the same error. Emails are only going out to the same local domain. |
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226 |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Check in your core source code and make sure /Utilities/MailServices.vb includes a block that looks like this:
' Set SMTP Port
If WebAppSettings.MailServerPort <> String.Empty Then
Dim tempPort As Integer = 25
Integer.TryParse(WebAppSettings.MailServerPort, tempPort)
If tempPort < 0 Then
tempPort = 25
End If
mailClient.Port = tempPort
End If
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Rank: Member
Joined: 8/1/2007(UTC)
Posts: 310
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Marcus,
I am running the store on BV 5 SP 3.2 and the Core assembly version is 5.3.2.20. I looked up SP 3.2 source code and did not find the above lines in the MailServices class. I even looked up BV 5.4 source and did not find these lines in 5.4 as well. Was this a bug fix released later? Please advise. |
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226 |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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5.4 Revision 5 should have had this. If not it was in a hot fix.
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Rank: Member
Joined: 8/1/2007(UTC)
Posts: 310
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Thanks for confirming Marcus. I will add this and give it a try. |
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226 |
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