Rank: Member
Joined: 8/25/2007(UTC)
Posts: 124
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<H1>Server Error in '/' Application.
<HR color=silver SIZE=1 width="100%">
</H1>
<H2>Input string was not in a correct format. </H2>
[color=#ffffcc>
[tr ][td ]<CODE>An]</b>location of the exception can be identified using the exception stack trace below.[/code] [/td][/tr]</TABLE>
[1]<B>Version Information:[/1] Microsoft .NET Framework Version:2.0.50727.3082; ASP.NET Version:2.0.50727.3082
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
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Why do you think it's a UPS shipping error? It looks like the error is coming from the product page, presumably when you hit the "Add to Cart" button. It sounds like a non-numeric is being entered into an input field like the quantity textbox. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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added to cart, clicked estimate shipping, keyed in my zip code and clicked get rates.
got that error.
suggest reviewing UPS settings to ensure all is good. suggest reviewing shipping method setup to review all is good.
double check that your estimateshipping.aspx page is at the correct version and/or any changes you may have made aren't affecting the function.
you may have done all this though? |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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OK, so the error is happening on the Estimate Shipping page not the product page. Your problem is most likely only happening in IE and due to missing the IE meta tag. Refer to this thread: http://forums.bvcommerce.com/de...&m=60691&g=63023 |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 8/25/2007(UTC)
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Here is the error I am seeing in the system events. I am going to try to change the setup to see if I can fix this. I recently setup the Shipping Rate Provider Suite and there appears to be an issue. I will disable this tool and see if that resolves the issue. The underlying shipping method in rule [For all remaining orders, Cost = Rates From "<a href="Shipping_EditMethod.aspx?id=d929a324-dc1e-4373-9eb6-54ba333add97" title="Edit UPS">UPS</a>" × 1.] did not return any rates, therefore no rates will be returned from [UPS].
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Rank: Member
Joined: 8/25/2007(UTC)
Posts: 124
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Error 2
<br>Session:379c1a44-640a-40d5-a0b2-13db9b87a2c9<br>To:http://www.hardwarechimp.com/EstimateShipping.aspx <br>From:http://www.hardwarechimp.com/EstimateShipping.aspx<br>User:66.211.252.235(66.211.252.235)<br>Agent:Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Error 1
Input string was not in a correct format.[ at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal) at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) at System.Web.UI.WebControls.ImageButton.LoadPostData(String postDataKey, NameValueCollection postCollection) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackDataHandler.LoadPostData(String postDataKey, NameValueCollection postCollection) at System.Web.UI.Page.ProcessPostData(NameValueCollection postData, Boolean fBeforeLoad) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) ]
Aaron I will try what you suggest. Once I removed Structured Solutions Program - I am not getting the error in Fox Fire on only in IE8.
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Rank: Member
Joined: 8/25/2007(UTC)
Posts: 124
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A few months ago I had put this in all of the master pages (but I did not put the Meta Tag in the popup window) Thus my issue.
<meta http-equiv="X-UA-Compatible" content="IE=7" />
This resolved the issue for IE8, IE7 and Fox Fire. Thank you.
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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What's the red part in that rule?
The underlying shipping method in rule [For all remaining orders, Cost = Rates From "<a href="Shipping_EditMethod.aspx?id=d929a324-dc1e-4373-9eb6-54ba333add97" title="Edit UPS">UPS</a>" × 1.] did not return any rates, therefore no rates will be returned from [UPS].
Is that the forum adding that link or is that what you have in the rule? |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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d'oh posted right at the same as you..lol...
Glad to see you got it fixed! |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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Originally Posted by: "Matt@9BallDesign" 
What's the red part in that rule?
The underlying shipping method in rule [For all remaining orders, Cost = Rates From "<a href="Shipping_EditMethod.aspx?id=d929a324-dc1e-4373-9eb6-54ba333add97" title="Edit UPS">UPS</a>" × 1.] did not return any rates, therefore no rates will be returned from [UPS].
Is that the forum adding that link or is that what you have in the rule?
Matt, that's not a rule. It is a message in the event log. The shipping method that recorded the error called another shipping method to retrieve rates from UPS. UPS did not return any rates (probably because of an error). Because this is not normal and is probably an error, I added code in my Shipping Rate Rule Providers to record it in the BV event log as a warning. It is up to the admin to decide if it really is a problem. The Shipping Rate Rule Providers will treat this as if UPS returned $0. Which means you can write your rules to catch UPS errors and supply an alternative shipping cost. For example, If Rates From UPS is greater than 0, Cost = Rates From UPS. For all remaining orders, Cost = 12.95. |
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Rank: Member
Joined: 1/17/2007(UTC)
Posts: 69
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I've got a slightly different thing going on - occasionally we get what appears to be a timeout that throws an error, then throws the user out of Checkout and back to the home page.
The reason it seems like a timeout problem is because there is a noticeable delay after entering the state and waiting for the form to get me to the zip code field. I never get the shipping calculator result, just get thrown out.
It is rare, but often enough to be a problem - about 1 x per day, sometimes more. Is there a timeout setting somewhere?
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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On the timeouts -- I get them for two reasons and you can open your log to see which is causing the timeout:
1) The shipper server (UPS/USPS/FedEx) is down or having trouble and you can't get rates -- if you use carrier based shipping this can happen.
2) I have a LOT of problems because of BV's way of calculating a package size. If you offer small items that customers usually order a lot of -- as an example 400 1-inch wood beads -- BV calculates a package as being 400x1x1 -- this drives FedEx nuts and won't return a rate and thus returns a timeout. I don't think UPS relies on teh package dimensions like FedEx does, but you may want to look at that issue as well. |
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