Rank: Member
Joined: 11/12/2009(UTC)
Posts: 6
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We have just started getting "source file cannot be read" errors on all our store MP3 downloads. I am not sure what would be causing this. The downloads were working before. I checked the products and all the MP3's are still attached to them and they are uploaded into the file vault.
Any ideas on what causes this? I am under pressure here!! :freaked:
~ Suzanne
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Rank: Member
Joined: 11/12/2009(UTC)
Posts: 6
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I checked out my event log and have several entries and am not sure which one is for the read error. Here is one of them:
Exception of type 'System.OutOfMemoryException' was thrown.[ at System.Web.Hosting.ISAPIWorkerRequest.SendResponseFromFileStream(FileStream f, Int64 offset, Int64 length) at System.Web.Hosting.ISAPIWorkerRequest.SendResponseFromFile(String filename, Int64 offset, Int64 length) at System.Web.HttpFileResponseElement.System.Web.IHttpResponseElement.Send(HttpWorkerRequest wr) at System.Web.HttpWriter.Send(HttpWorkerRequest wr) at System.Web.HttpResponse.Flush(Boolean finalFlush) at System.Web.HttpResponse.Flush() at ViewUtilities.DownloadFile(ProductFile file) in d:\inetpub\ABUNDANTL\alcclife.org\wwwroot\store\App_Code\ViewUtilities.vb:line 273 at MyAccount_Orders_Details.FilesGridView_RowCommand(Object sender, GridViewCommandEventArgs e) in d:\inetpub\ABUNDANTL\alcclife.org\wwwroot\store\MyAccount_Orders_Details.aspx.vb:line 166 at System.Web.UI.WebControls.GridView.OnRowCommand(GridViewCommandEventArgs e) at System.Web.UI.WebControls.GridView.HandleEvent(EventArgs e, Boolean causesValidation, String validationGroup) at System.Web.UI.WebControls.GridView.OnBubbleEvent(Object source, EventArgs e) at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) at System.Web.UI.WebControls.GridViewRow.OnBubbleEvent(Object source, EventArgs e) at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) at System.Web.UI.WebControls.ImageButton.OnCommand(CommandEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Looks like your server or the site's App Pool is running out of memory. It could also be a full hard disk. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 11/12/2009(UTC)
Posts: 6
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Aaron,
It seems like this is a problem with our hosting company. Is there any tips to "clean up" the site on my end? Do I need to clear any log files etc... ? The site hosts a lot of large audio files for purchase and is currently taking up 1.01GB of space.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Suzanne,
Not knowing your environment, I recommend that you speak with your hosting company or your developer to resolve this. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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