Rank: Member
Joined: 2/6/2010(UTC)
Posts: 3
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Hi
A customer rang the other day asking for a product supposedly on our website for a price that hasn't been valid for 3 or more years, when we looked into it, the price came as the result of a Google Search for that product.
The customer tried us on for 'that's the price you're advertising' which we resisted, the bottom line was we missed a sale as the customer accused us of being dishonest.
My questions;
Has anyone else experienced this?
If so how can it be fixed?
Are we doing something wrong?
Any help would be appreciated.
Regards
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Can you post a link to the search your customer performed? |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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