Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
At first things seemed to be fine but now our customers cannot complete their orders. Neither the payment nor the shipping options will show up in the checkout page. Looking into the admin controls the payment method page is blank except for the following:  When I look at the shipping options all seems to be fine but there is no selection in the drop down menu above the 'new' button. Further review by pressing the 'new' button gets this:  Note the error message. I'm at a loss regarding what is going on here. We did have one normal order post after the update then everything went nuts. At this point I have a bad feeling that the site is totally borked and that I'm going to have to reload everything. The database seems fine though when we upgraded I did have to run the SQL scripts manually but they both processed without errors. The upgrade was from SP4 to SP7 (5.7.2) Any help would be greatly appreciated. |
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
Example of what customers are currently seeing:  |
|
|
|
|
|
|
Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
|
1. download the web.config on your site.
2. open it
3. change something, then change it back to what it was
4. save and upload
hit your site about 10 seconds after you upload it.
anything? |
|
|
|
|
|
|
Rank: Member
Joined: 4/16/2010(UTC)
Posts: 33
|
I actually got the same errors as Paul. And I did try refreshing the web-config. It didn't fix it.
|
|
|
|
|
|
Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
|
hmmmm... that usually does the trick when this happens to me. If it doesn't, I then tap Resposio (host) to reboot and go from there. |
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
Originally Posted by: "canaraca"  I actually got the same errors as Paul. And I did try refreshing the web-config. It didn't fix it. Did you ever find a fix? |
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
Originally Posted by: "Matt@9BallDesign" hmmmm... that usually does the trick when this happens to me. If it doesn't, I then tap Resposio (host) to reboot and go from there. Nice name dropping but we host our own. :D Rebooting server resulted in no change, not that I expected it to do much. So where do you usually go to from there? ... |
|
|
|
|
|
|
Rank: Member
Joined: 1/10/2005(UTC)
Posts: 714
Thanks: 14 times
Was thanked: 1 time(s) in 1 post(s)
|
I had this same problem before and I re-saved the web-config and had my server restarted. fixed it. double check with your host...
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
I have done the following:
Edited web.config and saved - no effect.
Rebooted after edit - no effect.
Replaced old web.config with new and edited it manually with DB info and saved - no effect.
Rebooted after replacing web.config (above) - no effect.
Completely recopied all files in the src/www to the site folder on the server and rebooted the server - no effect.
I can still get into all data, past sales, and any admin settings. Payment type, payment type configuration, shipping configuration and shipping choices are still not showing up (as detailed @ top).
Any new ideas? |
|
|
|
|
|
|
Rank: Member
Joined: 5/25/2010(UTC)
Posts: 6
|
Been having the exact same issues. Emailed Marcus a couple of days ago. He suggested logining in to the admin to start the PCI code to create the key for our site.
Told him that was a part of the sql database update procedure and had done that numerous times. Emailed him back that did not fix the problem. Have not heard anything from Marcus since.
Am still waiting to hear from him as to what is happening and a solution to the issue.
|
|
|
|
|
|
Rank: Member
Joined: 3/15/2007(UTC)
Posts: 126
|
This is not a reboot or recompile issue. I have run into this issue on a few upgrades. I have rolled the sites back to 5.7.1 for now. |
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
Originally Posted by: "Brendon-Resposio" This is not a reboot or recompile issue. I have run into this issue on a few upgrades. I have rolled the sites back to 5.7.1 for now. Thanks for the info! I'll try that and see if that fixes things. |
|
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
|
Try moving the bvkeys.config file from your /bin folder to a temp location. Then go to Options->Security and Generate a new key in the admin side.
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
Originally Posted by: "Marcus" Try moving the bvkeys.config file from your /bin folder to a temp location. Then go to Options->Security and Generate a new key in the admin side. Ok, now we are getting some where. Did the above and the payment options are back! Shipping is still not showing up however, and I think it has to do with some kind of bug in the postal code area. This is what a customer sees when clicking on the 'Shipping Rates' button on the cart page:  I've tried it with postal code verification both on and off and the result is the same. We are getting closer but something is still borked so I hope you can nail it down or tell me what we have set wrong. |
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
Also getting a run time error in IE8 when trying to create encryption keys when not in compatibility mode.
Doubt this is related but figured I should mention it. |
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
OK, found the issue. Was not related to BVC but a data entry error.
Shipping is working correctly and payment types are showing up per the fix above.
Thanks all for your help and input. :cool: |
|
|
|
|
|
|
Rank: Member
Joined: 4/2/2009(UTC)
Posts: 37
|
Originally Posted by: "Marcus" Try moving the bvkeys.config file from your /bin folder to a temp location. Then go to Options->Security and Generate a new key in the admin side. I just wanted to add that after (re)generating the bvkey.config file as above the site recreated the key automatically. I'm not sure that this is intended but it is what happened. I then generated a new key via the Security page as noted above. The weird thing is that after that if I attempt to generate a new key again I get a runtime error. I've tried it in several different browsers (Firefox (my default), IE8, IE8 compatibility mode, Opera) and each act the same. This should probably be looked at as it really worried me till I could see that the site was still working correctly. If needed I will post this in the bugs forum. |
|
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
|
The site should create both bvkeym.config and bvkeys.config files on first launch. The problem seems to be that a development bvkeys.config file shipped with 5.7.2 causing it to fail to properly decode.
|
|
|
|
|
|
Rank: Member
Joined: 4/20/2009(UTC)
Posts: 39
|
Hi, we swapped servers, site was fine for about a week then encountered the same problem.
We're running 5.4 revision 4, can't find the bvkeys.config file, is it different on our version?
Rich |
Professional Website Design, Development and Promotion. |
|
|
|
|
|
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
|
Version 5.6 and earlier do not have a bvkeys.config or bvkeym.config file.
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.