Rank: Member
Joined: 2/16/2005(UTC)
Posts: 6
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I'm running BVC 5 SP2 and just got a note (and replicated it) that after successfully adding an item to the cart and hitting the Checkout button, the cart is emptied. However, if you log in before checking out, the items don't disappear. Any idea what is causing the items to be removed from the cart upon checkout? |
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Rank: Member
Joined: 9/19/2010(UTC)
Posts: 104
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Do you have a link that you can share? Seeing it might help to put some thoughts together |
Best regards, Shan Plourde www.pahsah.com+1 (416) 628-1280 -------------------------------- |
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Rank: Member
Joined: 2/16/2005(UTC)
Posts: 6
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Sure - good idea...sorry for omitting it: http://carycollinsdesigns.com/secure/ |
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Rank: Member
Joined: 9/19/2010(UTC)
Posts: 104
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First thing I noticed is the site directs from carycollinsdesigns.com to www.carycollinsdesigns.com when you check out. So user shops at carycollinsdesigns.com, and checks out at www.carycollinsdesigns.com. That's likely considered a cross domain redirect, which won't transfer your shopping cart session state unless you explicitly did some programming to support that. If you start shopping at http://www.carycollinsdesigns.com and checkout you'll find that the cart contents carry over. The simplest thing to do is to probably redirect all carycollinsdesigns.com domain requests to www.carycollinsdesigns.com, using HTTP 301 (permanent) redirects. I'm not sure if the shopping cart software supports that but it's pretty simple to do. |
Best regards, Shan Plourde www.pahsah.com+1 (416) 628-1280 -------------------------------- |
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Rank: Member
Joined: 11/25/2003(UTC)
Posts: 370
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Yep, this is resulting in two different cookies for CartID
Need to stay on www
Look at Options > Security to set you site and ssl url's
BVC5CaryCollinsCartId
Value 089f7498-4cbc-4bcb-811c-d0c6123dfc66
Host carycollinsdesigns.com
Path /
Secure No
Expires Mon, 04 Oct 2060 19:06:07 GMT
BVC5CaryCollinsCartId
Value e8feef21-ee8a-4155-b4ff-ee44d7fd927f
Host www.carycollinsdesigns.com
Path /
Secure No
Expires Mon, 04 Oct 2060 19:10:02 GMT |
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Rank: Member
Joined: 2/16/2005(UTC)
Posts: 6
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Thanks guys - I just did a permanent redirect on the web server for ccd.com to www.ccd.com and it seems to work just fine. Kim - what does the "Secure No" mean? And those dates look odd as well. |
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Rank: Member
Joined: 9/19/2010(UTC)
Posts: 104
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Secure No means the cookie can be viewed without an HTTPS connection. Expires is the cookie expiry date. http://www.cookiecentral.com/faq/, http://en.wikipedia.org/wiki/HTTP_cookie. |
Best regards, Shan Plourde www.pahsah.com+1 (416) 628-1280 -------------------------------- |
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