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romanuum
#1 Posted : Tuesday, March 22, 2011 6:00:19 AM(UTC)
romanuum

Rank: Member

Joined: 11/3/2009(UTC)
Posts: 17

Hi Guys,

I have an ApplicationPool crashing each time when I apply a Buy One Get One promotional code on the cart page. If product quantity more that 1, it works perfect, but when I try to apply a promo code to a single item in the cart it crashes.

Here is what the error log says:

Log Name: Application
Source: Application Error
Date: 22/03/2011 10:46:01
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c78c
Exception code: 0xe053534f
Fault offset: 0x000000000000a49d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-22T10:46:01.000000000Z" />
<EventRecordID>36181</EventRecordID>
<Channel>Application</Channel>
<Computer>ComputerName</Computer>
<Security />
</System>
<EventData>
<Data>w3wp.exe</Data>
<Data>7.5.7601.17514</Data>
<Data>4ce7afa2</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7c78c</Data>
<Data>e053534f</Data>
<Data>000000000000a49d</Data>
</EventData>
</Event>

This also happens when I remove one of two items from the cart, so that single product left in the cart

Any ideas how to fix it?
Aaron
#2 Posted : Tuesday, March 22, 2011 12:32:05 PM(UTC)
Aaron

Rank: Administration

Joined: 4/2/2004(UTC)
Posts: 2,393
United States
Location: Hummelstown, PA

Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
Are you sure it's not related to the "Free Promo Item by Amount" discount bug described here: http://forums.bvcommerce.com//d...lt.aspx?f=78&m=67775
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012
romanuum
#3 Posted : Wednesday, March 23, 2011 5:00:11 AM(UTC)
romanuum

Rank: Member

Joined: 11/3/2009(UTC)
Posts: 17

Hi Aaron, thanks for your reply.

It's Buy One Get One offer that discounts item by 100% if purchasing specified items. I think I figured this out.
In my case "Add items to cart automatically" checkbox was ticked, that caused a loop on add to cart action. The crash stopped when this checkbox was unticked.
Not sure if this is a bug in the system or just our local version issue. We are using BV Commerce 5.4 rev 5.
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