Rank: Member
Joined: 2/21/2007(UTC) Posts: 1,113
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I would like to see the ability for customers to edit their orders before they are shipped. Many times a customer will forget something and simply place another order -- sometimes they let me know, sometimes not -- even if they do, it's a pain to combine them, figure out shipping, give a credit, etc.
If you could optionally set for customers to able to edit orders before they ship -- probably only to ADD, as then you have to worry about a credit -- but to add items, enter credit card info again, and complete the order. |
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Rank: Member
Joined: 3/3/2006(UTC) Posts: 1,737
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You'd have to make creation of an account mandatory. Adding to an order is OK, but the ability to change an order would HAVE to have an admin determined window of opportunity - else, you'd be inviting people to change the color of a shirt after it ships. If the store doesn't yet know the item has shipped from a drop-shipper, you'd have to call the shopper and then un-do the changes back to the original order. The original order must be retained for reference.
An altered order would have to kick off a new round of admin notices, drop-shipper notices, and create a new order number for accounting and QB / Shipper integration, crediting, cc processor tracking, etc.
This can get troublesome, but perhaps worthwile for stores offering off the shelf items and a bullet-proof inventory system if they are tracking inventory.
I'd pass on it - most of my items are built to order... I can't have an order change days after the order is placed. |
Optimists invent airplanes, Pessimists buy parachutes. |
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Rank: Member
Joined: 2/21/2007(UTC) Posts: 1,113
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we already require an account set up (I don't see why you wouldn't really), so that is not an issue. The extra emails would be an issue, though |
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