I tested a new website recently launched by a friend. I bailed out on the order - but I got far enough into it to see the Paypal screen. It uses a multi-page checkout process.


Here is the email I recieved:






Mitchell,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>

Our records indicate you have an incomplete order on [color=#800080>www.laser-engrave-it.com</FONT>.<o:p></o:p>

</o:p>The order is for the LEI-YC359-GN Folding Knife <FONT color=#800080>http://www.laser-engrave-it.com/Store/products.php?product=Black-Stainless-Folding-Knife%252d7%22[/color]<o:p></o:p>

<o:p> </o:p>Please advise us if there was some type of error when you were trying to purchase the knife.<o:p></o:p>

<o:p> </o:p>If you return to the web site, our Live Chat operator can assist with completing the order.<o:p></o:p>

<o:p> </o:p>Best regards and thank you for shopping with us.<o:p></o:p>

<o:p> </o:p>David Dustin<o:p></o:p>

President<o:p></o:p>

Laser Engrave It LLC





Any chance we can get this feature? It won't help anyone who doesn't get far enough into the process to enter some personal info, but an automatic email like this might rescue an order when a cc problem (or Paypal) or similar hick-up comes up.

I agree, this is good.

As an example, over the years we've found that most failed purchases are simply because of a mismatch between CC billing address info and what the purchaser enters online. This is more common than you might imagine in the B2B world as often, employee X will be given their boss's CC to process the transaction and not know (or have access to) the actual billing address info. It would be really good to tell them via an automated email that this is a common cause and then they can get the info from the boss before retrying.

Cheers

JP