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Order is shipped but system won't change status to Shipped
Rank: Member
Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL
Thanks: 64 times
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Not sure why yet, but a couple of orders lately get shipped but BV won't change the status to "Shipped". Most recently happened with order shipped via USPS Priority. Any ideas why this is happening?
Using v. 5.8.0.1015
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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I'll need a little detail before we can troubleshoot something like this. If you can identify any patterns in the orders (e.g. same shipping carrier) that would help. Were you ever able to make the order show as 'shipped'? We will most likely need to look at your database to see what the underlying data looks like. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL
Thanks: 64 times
|
Okay, I just emailed you a list of orders with this issue, including the latest one 8844 via USPS Priority.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Tom,
After reviewing this we've determined that this scenario occurs when one or more items in an order do not match a record in the product catalog. Specifically, when the bvc_LineItem.ProductId does not match bvc_Product.bvin. This occurs when a customer places an order and then that product is deleted from the catalog. In the case of your store, it was choice combination products that were not matching up. The SKUs match up but the ProductId/bvin values did not. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
After further review we believe that we have a fix for the shipping status. The only scenario that the fix does handle is if the originally deleted product was set to be non-shipping. Unfortunately since the product was deleted it is not possible to know this. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 1/23/2013(UTC)
Posts: 267
Location: Joliet, IL
Thanks: 64 times
|
Thanks, Aaron. Seems to be working now.
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