Rank: Member
Joined: 12/9/2004(UTC)
Posts: 7
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We have a client that is using BV 5 SP3.2. It is running on windows 2008 and IIS 7.5, and every few weeks the main page of the site (and I assume all pages) are inacessible with an application error that has to do with thh URL rewrite module. I appologize for not having the exact wording of the error. When we stop and restart the application pool, it comes right back up. Any thoughts on how to fix?
Thanks for your help.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Kevin, That's pretty difficult to debug without some more details. Do you know if the app pool is running in integrated or classic mode? Are you running the site in a .NET 2.0 app pool? The next time this problem occurs can you do the following?
- Copy/paste the error message that you're seeing on the website
- Once you're restarted the site or app pool and gotten the site back up, check the Event Log in the admin to see what other errors messages might be recorded. Trace the errors back until they stop; there might be an initial error that kicked off the error that you're seeing (i.e. the error that you're seeing may actually be a symptom of the underlying issue).
- Check the Windows Application event viewer for any additional errors (you may need to get your host to do this if you don't have direct access to the server). While there, check for any other events around the time of the issue to see if there might be a correlation. For example, perhaps the app pool was just recycled.
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Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/9/2004(UTC)
Posts: 7
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Thanks Aaron. Let me again say how nice it is to have BV back and actually showing that it cares about it customers. It is running in Classic mode at 2.0 pool. I will grab .NET error message next time.
I did see in the application log, this error for the website:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
In looking at the BV error log, it looks like there are errors happening every few minutes and I can not get to the same time (around 3 Am on 2/27) in the BV log becuase there are too many pages. 100 pages to be exact. Is that normal?
Thanks for your help.
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Originally Posted by: kmayer  Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected. I'm not sure that this is related. Originally Posted by: kmayer In looking at the BV error log, it looks like there are errors happening every few minutes and I can not get to the same time (around 3 Am on 2/27) in the BV log becuase there are too many pages. 100 pages to be exact. Is that normal? The Event Log captures just about any error that occurs on the site, including 404 errors. Bots, particularly those that perform security and PCI compliance scans, also generate a lot of errors. The trick is weeding through the numerous entries in the Event Log to find the important events. The newer version of BV have filtering, which makes it easier. Most times when we're researching a problem we'll use SQL queries to filter through the events. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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