Hello Team,


We have bvc version 2013. When I try to add the sales price for any product. It is not being updated at the front end. But when I restart IIS, it is displaying updated prices (Correct prices).

I have one product with sku: xxx-001 and its current price is $5.50. I went to admin in marketing--> sales and changed its sales price to fixed price at $4.49 for any valid date range. Afterwards, I went to the front end and checked its price it was showing old price $5.50. This one is issued. I have refreshed page and opened same page in private browsing, but the issue is still there. It was showing old price $5.50. Then I have restarted IIS and then checked its price. Finally, it has correct price $4.49.

Now I have deleted that sales form marketing--> sales. Now product xxx-001 has to show price $5.50. But it is showing previous price $4.49. Again, I have restarted IIS and checked its price and it has with correct one $5.50

I have to restart IIS after adding, Updating, deleting sales price. May I know the reason why?

I have tried below steps to solve it.But All are not working.

1) I have checked the tables and its stored procedures at database level, but All is working fine.
2) I have made clone of the same site with bvc 5.8 and tested it. But in test site sales price are working fine. So will you please tell me what exactly I have to do?
3) I have exchanged anthem library with asp.net control, but didn't work.

Please provide me correct solution. I am waiting for your response.

Regards,
SMJOHN

Edited by user Friday, June 27, 2014 9:29:59 AM(UTC)  | Reason: Not specified

Thank you Aaron. For your response.

Please check my answers below each questions.

1) Was this site a fresh install of BVC 2013 or an upgrade from a previous version?

We have up gradated BVC 5.8 to 2013 using following steps .

Taken BVC 2013 fresh website then change connection string which points to 5.8 database afterwards we have
run site and run database update from website


2) What version of Windows is your server running?

win server 2008 with IIS7.5 and MS-SQL 2008

3) Does your site have any customizations to the Core?

Yes . we have .

4) Do you see any errors in the Audit Log?

we have lots of entry in Audit log table so we are not able to check it.

Edited by user Tuesday, July 1, 2014 4:21:12 AM(UTC)  | Reason: Not specified

Thank you steve for your suggestion.

We have checked IIS setting for Output caching. We haven't done any type of output caching. but I have seen one line of code to prevent output caching in so many pages. Would this line help me ?


And I will check Audit Log entry in database and let you know.

Edited by user Tuesday, July 1, 2014 6:16:48 AM(UTC)  | Reason: Not specified

yes, In a cart it is displaying incorrect pricing.

Edited by user Wednesday, July 2, 2014 1:22:34 AM(UTC)  | Reason: Not specified

John,

What is the WebAppSettings.DisableProductCaching set to? If this is enabled have you tried disabling it via Admin -> Options -> Performance -> Disable Product Caching


Are you running this in a web garden or a single worker process? I have seen this happen when a Web Garden has been configured on the application pool.

Product caching has been disabled for several versions (DisableProductCaching setting in the bvc_WebAppSetting table is not used), so unless the code has been altered, this should not be the issue.

The next step is for us to get access to your site admin. To do this you should open a support ticket to keep this information private.

John, Aaron

Hopefully this has now been resolved, assuming some sort of customization was not responsible for the issue would it be possible to publish the cause/fix for this?