Rank: Member
Joined: 2/10/2017(UTC) Posts: 62 ![India]( "India") Location: Nashik, Maharashtra Thanks: 6 times
|
Hello Team, We are using BVC2015. Our client has issue: "Credit card info purge issue". Details are as follows: "The credit card information is set to purge at 180 days but it is still purging after 30 day" and client comments" I just tried to process a customer refund but it is 1 day over 1 month after the transaction and the card info is gone. We have attached image "CreditcardPurgeIssue.png" where we are setting "Cleanup Orders Older Than" attribute. Could you please help us to find out issue i.e "how credit card info purge even though we have set 180 days" Thank You. NP attached the following image(s):  CreditcardPurgeIssue.png (58kb) downloaded 2 time(s).You cannot view/download attachments. Try to login or register.
|
|
|
|
|
|
Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
The setting you highlighted is actually for the retention of unplaced orders (i.e. carts). Credit card data for placed orders is purged after 30 days assuming that order is marked "Complete". |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
|
|
|
|
|
Rank: Member
Joined: 2/10/2017(UTC) Posts: 62 ![India]( "India") Location: Nashik, Maharashtra Thanks: 6 times
|
Thank you for the reply !!!
We have sent your reply to our client. We will let you know if need any other help for this issue.
|
|
|
|
|
|
Rank: Member
Joined: 2/10/2017(UTC) Posts: 62 ![India]( "India") Location: Nashik, Maharashtra Thanks: 6 times
|
Hello Team,
As per our client request,
Can we change no. of days for Credit card data purging from any BV admin module Or through any DB changes?
Please suggest any solution for changing Credit card purge data setting from 30 days to 180 days?
Thank You.
|
|
|
|
|
|
Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
There is no setting to change this. We would strongly caution against making this customization since your client will significantly increase their exposure by retaining credit card data for that period of time (6 times longer). |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
|
|
|
|
|
Rank: Member
Joined: 2/10/2017(UTC) Posts: 62 ![India]( "India") Location: Nashik, Maharashtra Thanks: 6 times
|
Thank you for the reply.
We have sent your reply to client. We will get back to you if we need any thing else.
|
|
|
|
|
|
Rank: Member
Joined: 2/10/2017(UTC) Posts: 62 ![India]( "India") Location: Nashik, Maharashtra Thanks: 6 times
|
Hello Team,
As per our client request,
Can we change Credit card purge data setting from 30 days to 60 days instead of 180 days.?
Thank You.
|
|
|
|
|
|
Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
Originally Posted by: NP  Hello Team,
As per our client request,
Can we change Credit card purge data setting from 30 days to 60 days instead of 180 days.?
Thank You.
Re-quoting my earlier response below: Originally Posted by: Aaron There is no setting to change this. We would strongly caution against making this customization since your client will significantly increase their exposure by retaining credit card data for that period of time (6 times longer). Restated for further clarity: there is no setting in the admin to change to accomplish this, but you (or a developer) can customize the software to do anything you like. However, we strongly discourage you from making this change. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
|
|
|
|
|
Rank: Member
Joined: 2/10/2017(UTC) Posts: 62 ![India]( "India") Location: Nashik, Maharashtra Thanks: 6 times
|
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.