I'm trying to setup our UPS account with BV5 to generate automatic shipping charges that could apply to orders.

I followed the UPS registration link but after filling out the forms I got a message saying "The registration process could not be completed at this time. Please try again later." After many attempts, still getting the same message. So I ignored it.

But now on the edit shipping option screen it says:
"Already Registered with UPS (click to register again)"

I went through the checkout process again to test the shipping charge, shipping rate is still not being generated while checking out. Instead it's showing up as $0.00 after "retrieving rates". (Tried sooooo many times, still nothing. ><)

I can't apply any shipping charges to my orders.

How can I resolve this issue?

Can someone help?!!!!! Please advise.

hey Andy, thanks for your reply. I tried your shipping setting, but still nothing.
Below are the event logs I'm getting. Does it make any sense? thanks again for helping.

Response: &lt;?xml version="1.0"?&gt;&lt;RatingServiceSelectionResponse&gt;&lt;Response&gt;&lt;TransactionReference&gt;&lt;CustomerContext&gt;Rate Request&lt;/CustomerContext&gt;&lt;XpciVersion&gt;1.0001&lt;/XpciVersion&gt;&lt;/TransactionReference&gt;&lt;ResponseStatusCode&gt;0&lt;/ResponseStatusCode&gt;&lt;ResponseStatusDescription&gt;Failure&lt;/ResponseStatusDescription&gt;&lt;Error&gt;&lt;ErrorSeverity&gt;Hard&lt;/ErrorSeverity&gt;&lt;ErrorCode&gt;10002&lt;/ErrorCode&gt;&lt;ErrorDescription&gt;The XML document is well formed but the document is not valid&lt;/ErrorDescription&gt;&lt;Errorlocation&gt;&lt;ErrorlocationElementName&gt;AccessRequest/UserId&lt;/ErrorlocationElementName&gt;&lt;/Errorlocation&gt;&lt;/Error&gt;&lt;/Response&gt;&lt;/RatingServiceSelectionResponse&gt;


UPS Status Code = 0 UPS Postage = UPS Errors = The XML document is well formed but the document is not valid UPS Rate = -1


Request: &lt;?xml version="1.0" encoding="utf-16"?&gt; &lt;AccessRequest&gt; &lt;AccessLicenseNumber&gt;4C25B7D97C824476&lt;/AccessLicenseNumber&gt; &lt;UserId /&gt; &lt;Password /&gt; &lt;/AccessRequest&gt; &lt;?xml version="1.0" encoding="utf-16"?&gt; &lt;RatingServiceSelectionRequest&gt; &lt;Request&gt; &lt;TransactionReference&gt; &lt;CustomerContext&gt;Rate Request&lt;/CustomerContext&gt; &lt;XpciVersion&gt;1.0001&lt;/XpciVersion&gt; &lt;/TransactionReference&gt; &lt;RequestAction&gt;Rate&lt;/RequestAction&gt; &lt;RequestOption&gt;Rate&lt;/RequestOption&gt; &lt;/Request&gt; &lt;PickupType&gt; &lt;Code&gt;11&lt;/Code&gt; &lt;/PickupType&gt; &lt;Shipment&gt; &lt;Shipper&gt; &lt;Address&gt; &lt;City /&gt; &lt;CountryCode&gt;US&lt;/CountryCode&gt; &lt;/Address&gt; &lt;/Shipper&gt; &lt;ShipTo&gt; &lt;Address&gt; &lt;PostalCode&gt;60625&lt;/PostalCode&gt; &lt;CountryCode&gt;US&lt;/CountryCode&gt; &lt;ResidentialAddress /&gt; &lt;/Address&gt; &lt;/ShipTo&gt; &lt;Service&gt; &lt;Code&gt;14&lt;/Code&gt; &lt;/Service&gt; &lt;Package&gt; &lt;PackagingType&gt; &lt;Code&gt;02&lt;/Code&gt; &lt;Description&gt;Package&lt;/Description&gt; &lt;/PackagingType&gt; &lt;Dimensions&gt; &lt;UnitOfMeasure&gt; &lt;Code&gt;IN&lt;/Code&gt; &lt;/UnitOfMeasure&gt; &lt;Length&gt;15.00&lt;/Length&gt; &lt;Width&gt;15.00&lt;/Width&gt; &lt;Height&gt;6.00&lt;/Height&gt; &lt;/Dimensions&gt; &lt;PackageWeight&gt; &lt;UnitOfMeasure&gt; &lt;Code&gt;LBS&lt;/Code&gt; &lt;/UnitOfMeasure&gt; &lt;Weight&gt;10.0&lt;/Weight&gt; &lt;/PackageWeight&gt; &lt;/Package&gt; &lt;/Shipment&gt; &lt;/RatingServiceSelectionRequest&gt;


UPS Status Code = 0 UPS Postage = UPS Errors = The XML document is well formed but the document is not valid UPS Rate = -1

Try re-registering for a UPS online tools account and make sure that all information is filled out completely before requesting the UPS license.

Ok, now the error I'm getting in the Event Log is:

UPS Status Code = 0 UPS Postage = UPS Errors = Customer Classification Code is required with the requested Pickup Type UPS Rate = -1


Customer Classification Code..... any ideas?


Thanks again!