Rank: Member
Joined: 3/3/2006(UTC)
Posts: 1,737
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Got a call from someone who wants to cancel an order and place another for a different product. It was placed and captured about 4 hours ago.
I tried to credit the full amount but got the following error msg:
Transaction Declined - The referenced transaction does not meet the criteria for issuing a credit.
What does this mean?
I use Authorize.net. Any chance I need to wait a day or two?
UPDATE - tried again and it worked. It seems you do have to wait a while before a refund is accepted... 12 hours or so. |
Optimists invent airplanes,
Pessimists buy parachutes. |
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Rank: Member
Joined: 12/19/2007(UTC)
Posts: 32
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MitchA,
You PROBABLY need to wait for the transaction to post at midnight before you will be able to credit the account. As I understand it, after speaking with Authorize.Net regarding similar issues, technically it's still just a charge authorization until it batches tonight at midnight.
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