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Need help....Shipping update email NOT going to customer.
Rank: Member
Joined: 3/6/2006(UTC)
Posts: 52
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It seems that when we ship, the shipping update email is only being sent to orders@*****.com and not to the customer. Any ideas on how to fix this?
Many thanks in advance! |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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check your version, is it SP2? SP3?
I just asked about this yesterday and it was mentioned that this is going to be fixed. right now on SP2, shipping confirm emails are sent to orders that were placed with an account, any quick checkouts done without an account are not getting the confirm email.
Right now, the shipping email is sent manually through the order admin as a stop gap measure. definitely time consuming and look forward to the fix! |
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Rank: Member
Joined: 1/15/2008(UTC)
Posts: 58
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I ran into the same problem.
So , I came up with a quick work around by using the "Status update for order" Email template in Admin/ View Order
Find this line in the first HTML Body section of your "Status update for order" Email Templates.
I added the following tag methods (shown in bold)
<td colspan="4">Tracking Numbers:</td>
</tr>
<tr>
<td colspan="4">[[Order.TrackingNumberLinks]]</td>
</tr>
<td colspan="4">[[Order.ShippingMethod]]</td>
</tr>
<tr>
<td colspan="4">[[Order.PublicNotes]]</td>
</tr>
This atleast offers some method to send tracking info to your customer when the order is completed.
Email reads something like this:
Qty SKU Product Name Unit Price
1 ARMS40L A.R.M.S. BUIS Sight #40L Low Profile Flip-Up $108.39
Tracking Numbers:
1Z75393XXXX1138074 [blue]( hyperlinked in email ) [/blue]
UPS Ground
Estimated Delivery Date: 07/24/08 Thursday [blue] ( Displays Public Notes From Admin Order Detail ) [/blue]
I doubt this is the ideal situation, but I'm just fumbling my way around for now. Open to better solutions.
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Rank: Member
Joined: 8/17/2006(UTC)
Posts: 681
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Guys,
Go and find the workflow task that Sens the Shipping Notification (should be part of Shipping Complete workflow) edit it, set the correct values and save it again.
Change it and save it even if it loads with the correct details and looks correct.
I've seen several instances when the ui loads default (not the real data) and that defaults look ok but the data in the database is wrong and the task does not do the work.
Regards,
Corneliu. |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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Changed, saved, changed, saved, changed, saved.
Client did several dummy orders without an account, received shipping update emails...
You're the man corneliu! |
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Rank: Member
Joined: 3/6/2006(UTC)
Posts: 52
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Cornelieu and Matt-
Can guys explain this in a bit more detail for me so I can try to get it fixed? |
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Rank: Member
Joined: 8/17/2006(UTC)
Posts: 681
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Stealth,
The issue might be that the task in the workflow is not correctly configured to send the email to the customer and it sends it by default back to the admin.
It's a small issue with the config beeing screewed up.
Basically the UI detects no config or wrong config and displays that it will send emails to the customer.
The actual code that does the work detects no config or wrong and sends the email to the admin.
If you follow my steps you will put them back in sync so the code does what the ui configured: send the email to the customer.
Regards,
Corneliu. |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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Hey Stealth, here's what got it working for me.
1. Go to the dashboard
2. Click the Top Button labeled "Options"
3. In the sub nav that appears (Dark Green bar), click Workflows
4. alphabetically sorted, look for "Shipping Complete" in the gray table and click the Edit link over to the right of it.
5. First Black Box on the right, click the edit button to the right of that.
6. Step Name may be blank, any text will do, I put Email Ship Info
7. Click Save
8. Repeat steps 5, 6, 7.
Should be good to go. |
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Rank: Member
Joined: 3/6/2006(UTC)
Posts: 52
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Matt-
Thanks for the simplified instructions!
I did what you said but am not quite sure what that will do.... are you saying that just by giving this "Step Name" some text it will fix this bug?
I'll find out when I ship some things tomorrow for sure. Thanks again! |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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Originally Posted by: "Stealthauto" 
I did what you said but am not quite sure what that will do.... are you saying that just by giving this "Step Name" some text it will fix this bug?
That's what several people have observed. One theory is that there are one or more step parameters missing in the database (they may not have been included in the database setup script s). When the workflow step is executed, the missing parameters cause the step to fail or at least not work as expected. When you load the workflow step in an editor, the editor "sees" the missing parameters and displays reasonable defaults. When you save the change to step name, the editor also saves all of the now-filled-in parameters. |
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Rank: Member
Joined: 10/11/2006(UTC)
Posts: 162
Thanks: 1 times
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Thanks for the fix, guys. Worked great!
: Greg
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