Rank: Member
Joined: 6/25/2008(UTC)
Posts: 92
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What is the purpose of the Dimension fields in the Shipping section of Product setup? When I process an order using the Ship by UPS button in the Orders module, the weight of my product comes over, but the dimensions (which I know are supposed to be product, not box dimensions) do not. So what is the purpose of this field? Thanks in advance.
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Rank: Member
Joined: 6/25/2008(UTC)
Posts: 92
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Ideas on this . . . anyone?
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Rank: Member
Joined: 11/5/2003(UTC)
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Are you asking about BVC5? The UPS rate provider code in BVC5 will ignore the product dimensions if ShippingUpsSkipDimensions in the WebAppSettings table is 1. |
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Rank: Member
Joined: 6/25/2008(UTC)
Posts: 92
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Andy - I am not the developer but I assume the field you referenced (ShippingUpsSkipDimensions) is the same as "Don't use package dimensions, only weight", under Options>Shipping>Available Methods>UPS (Edit)>Global Provider Settings. The box is unchecked. I have added weight and dimensions to the product I am shipping. I placed a test order then went to the Ship By UPS section of my Order within Order Manager. The Weight is carried over, but the package size is not. I've attached a screen print of what I'm looking at. Shouldn't the package size that I entered at the product level have come over along with the weight? Thanks for your help. File Attachment(s):  TestOrder1033.pdf (28kb) downloaded 82 time(s).You cannot view/download attachments. Try to login or register.
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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The UPS label generation code, "Ship By UPS", is completely separate from the UPS rate retrieval code in BVC5. They do not share any common code. I agree that the dimensions should be pulled into the Ship By UPS page. I'm not too surprised that they are not. You should submit that as a bug. |
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Rank: Member
Joined: 6/25/2008(UTC)
Posts: 92
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Thanks for the response, Andy. I will do as you suggest, and now that I know it is a bug, post the issue to the bug forum.
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