Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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We launched our store this weekend (with Authorize.net as a payment gateway), and we're seeing that almost half of our orders are placed on hold due to payment processing issues. From past experience, we think this is because of incorrect addresses given on orders. Does BV have an address verification step in checkout? Any other reason why these orders would be put on hold? |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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BV records the Authorize.Net response as an order note. Usually the message includes the code (N, X, etc). The Authorize.Net site will have the details and a definition of the codes. |
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Rank: Member
Joined: 8/1/2007(UTC)
Posts: 310
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The best way to perform Address Verification is by using USPS Address Verification System. Contact me for further details. |
Thanks,
Satya
support @ bayquel.net
Work: +1 803 883 3226 |
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Rank: Member
Joined: 11/13/2004(UTC)
Posts: 189
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Rick,
See if this helps:
I highly recommend that you log into your Authorize.net account and review
why your orders are being put on hold by BV. (review by order)
ie:AVS Mismatch,missing CVV code etc...
With that information you make an informed decision if you should
change your settings in Authorize.net or you really do have an issue. |
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Rank: Member
Joined: 1/20/2008(UTC)
Posts: 47
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Thanks for your help everyone! |
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Rank: Member
Joined: 12/19/2006(UTC)
Posts: 153
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The approach we have (on Cybersource) is to require CVN to match, as well as a partial address match. . . that means either the zip or street address must match. This seems to work well for the customer, with very little instance of fraud.
You can also change the workflow step for order processing "Receive Credit Cards" to throw an error instead of placing the order on hold.
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