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Reports Tab - Hundreds of Empty Shopping Carts
Rank: Member
Joined: 8/5/2010(UTC)
Posts: 16
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Running version 5.5.
Each day dozens of empty shopping carts show up in the "Reports" --> "Shopping Carts" --> "Current Shopping Carts" report. It worries my client (are sales being missed because something is not working?) What does this report mean?
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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The software will sometimes create a shopping cart (which is initially empty) during the course of a user's visit on the site (even if the user never adds anything to their cart). So, empty carts in and of themselves are not an indication of a problem. However, it never hurts to do some testing to confirm. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 10/24/2005(UTC)
Posts: 40
Thanks: 1 times
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Rank: Member
Joined: 8/5/2010(UTC)
Posts: 16
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Aaron and Paul - You guys are the greatest! I am using TekGearRedux per the aforementioned thread, so I'll check out the code tomorrow. Thanks so much.
rlp
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Rank: Member
Joined: 8/5/2010(UTC)
Posts: 16
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Still getting dozens of empty carts.
I looked at the referenced thread and yes I'm using the <SPAN style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 8pt; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">TekGearRedux theme so I modified the code. The recommended change was to comment out three lines in the file "Header.ascx.vb": "'Dim quantity ...", "'Dim subtotal ...", and "lnkCart.ToolTip ...". Modified code is show below.
Is there any other place I should do the same? Any other ideas?
rlp
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Imports BVSoftware.Bvc5.Core
Partial Class BVModules_Themes_TekGearRedux_Header
Inherits System.Web.UI.UserControl
Protected Sub Page_Init(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Init
Me.Page.Clientscript.RegisterClientscriptInclude("bvsoftwareclient", Me.Page.ResolveUrl(PersonalizationServices.GetPersonalizedThemeVirtualPath & "scripts/theme.js"))
End Sub
Protected Sub Page_Load(ByVal sender As Object, ByVal e As System.EventArgs) Handles Me.Load
If Not Page.IsPostBack Then
'Dim quantity As String = SessionManager.CurrentShoppingCart.TotalQuantity.ToString("0")
'Dim subtotal As String = String.Format("{0:c}", SessionManager.CurrentShoppingCart.SubTotal)
lnkStoreName.Text = WebAppSettings.SiteName
lnkStoreName.ToolTip = WebAppSettings.SiteName & " Home Page"
lnkHome.Text = Content.SiteTerms.GetTerm("Home")
lnkHome.ToolTip = Content.SiteTerms.GetTerm("Home")
lnkMyAccount.Text = Content.SiteTerms.GetTerm("MyAccount")
lnkMyAccount.ToolTip = Content.SiteTerms.GetTerm("MyAccount")
lnkContactUs.Text = Content.SiteTerms.GetTerm("CustomerService")
lnkContactUs.ToolTip = Content.SiteTerms.GetTerm("CustomerService")
lnkSearch.Text = Content.SiteTerms.GetTerm("Search")
lnkSearch.ToolTip = Content.SiteTerms.GetTerm("Search")
lnkCart.Text = Content.SiteTerms.GetTerm("ViewCart")
'lnkCart.ToolTip = "Your Cart: " & quantity & " - " & subtotal
End If
End Sub
End Class
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
|
That's the main culprit. Any visit to the cart page will also create a cart, but that's not nearly as big of a problem. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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