Rank: Member
Joined: 8/20/2008(UTC) Posts: 81 ![United States]( "United States") Thanks: 2 times
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How does this work because I set it up for my store and its not working.
I have;
Name : Free Shipping Over $50
Start Date: 8/1/2011
End Date: 12/31/2011
When customer orders as least: $50.01
Make this shipping method free: USPS - Priority Mail (2 - 3 Business Days)
EXCEPT for items in these categories: (I excluded one category)
Use type: 5 per customer
When I have items to my cart items totaling $84.95. I still see a shipping charge.
Am I using this feature wrong or something? Does anyone else use this? |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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You still see USPS - Priority Mail listed with a price instead of listed for free?
a) It's possible that your item doesn't qualify for USPS - Priority causing is to not show up.
b) Is the item $84.95 before shipping?
c) Do you normally see the USPS rates? For example, does USPS - Priority show up for smaller priced items? If not, maybe your USPS isn't configured correctly or your missing a source zip code, etc.
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Rank: Member
Joined: 7/26/2004(UTC) Posts: 155 ![United States]( "United States")
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Marcus,
I believe what CM3Solutions is referring to is the following (just had a customer call me on what I am assuming to be the same issue).
The Scenario:
There are 3 shipping methods setup in Acme store:
a. local pickup - free
b. Standard shipping
c. Express shipping
Store owner adds an OFFER of free standard shipping if order is over $50, and requiring coupon code to be used. They blast this offer out to their shoppers. So now Jane Doe comes to store and adds items totaling more than $50 in their cart, enters the promo code for the free shipping, and goes to checkout page. What they see under shipping is just the
a. Free local pickup - $0.00
c. Express shipping - $15.00
The standard shipping does not show in the options (although the shipping rate is showing "$0.00" down in the total fields), But it is confusing to shopper as there is no wording in the shipping options that is auto-selected saying "Standard Shipping - FREE"
Hope this helps. |
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