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New Checkout -- interested in feedback
Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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Accepting any of the three choices (email, username, account #) makes the most sense to me. Perhaps you could display the login field as "email" but you would accept any of the values with the correct password. Much friendlier that way.
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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how about "Member Name" or "Customer ID"?
I see some sites using "Username/Customer #" as the default value of the login input. (Godaddy) |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Why would you want to use customer number/ID as a login? That's even less memorable than a username. Just curious... |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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marcus made a suggestion to use "Email" as the text and accept any three ID's for the login, which I'm big fan of.
1. Email Address
2. Username
3. Customer #
I was making a suggestion about the verbiage choice. Right now, I don't think BV generates a customer number.
In my opinion, a Unique ID/Customer # plus password combo is much stronger than an email/password combo. Agree that it's less memorable, but security is pretty important. If BV can help improve or keep up with best practices for personal online security, maybe that would help us in the loyalty game with our customers. Warm and fuzzy knowing that they're safe to shop with us.
However, we as a whole, have been trained over the years to use an email address. I'm guilty of it :)
First thing I ever bought online was from Amazon and to this day my account login is the same! Thankfully, the credit card on file is expired..LOL... |
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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One thought about customer numbers is that they tend to be sequential and easy to guess. Email isn't sequential but if you know one it's usually easy to confirm if the person has an account via the "forgot password" forms on almost every site on the internet. A customer created username is actually to most unique and difficult to guess but it also means that isn't easily forgotten.
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Rank: Member
Joined: 7/14/2004(UTC)
Posts: 254
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Hmm..on second thought, Customer Number is very valuable where the customer is a business not an individual.
I think in practice, the initial sale may be done by an individual who is then issued (via email) their company's Customer Number for use by authorised users within the business.
This is often how customer support is done by larger software vendors. These Customer Numbers are not necessarily automatically generated except in very high volume cases.
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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That's why I'm pushing a little bit about the customer number.... B2B world. The customer number is also closely related to the the Purchase Order Process.
Wondering if there should even be an entirely seperate checkout process for B2B...lol..
But along the lines of what marcus is saying, we, as admins, can change a username at our whim. |
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Rank: Member
Joined: 1/10/2005(UTC)
Posts: 714
Thanks: 14 times
Was thanked: 1 time(s) in 1 post(s)
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never really thought about b2b checkout. we get doctors and nurses calling about what email they used all the time. i dunno, maybe a customer number might help...
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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A customer number and one password could cover an entire company of purchase officers... shipping addresses would be readily accessible in the address book and if intuitive enough, PO # could be automatic or even multiple #'s assigned in the event that certain offices or regions use unique PO's. |
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Rank: Member
Joined: 7/14/2004(UTC)
Posts: 254
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Yeah Matt, that's the point in a nutshell, its a "one 2 one 2 many" relationship.
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Rank: Member
Joined: 1/10/2005(UTC)
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Thanks: 14 times
Was thanked: 1 time(s) in 1 post(s)
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Rank: Member
Joined: 5/24/2004(UTC)
Posts: 4,147
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Aaron, this is great! I really like the look, though all the empty space on the left takes some getting used to at first glance. Nice and clean. When do you plan on releasing?
Regarding HPros' statement, I only charged for project-specific modifications, not the hours put into rebuilding the checkout itself. Much of the module I already had in the works and as I continued development I rolled those improvements in gratis, so I hope there's no confusion. It's core is mostly stock, anyway, so thank BV for the base. |
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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Originally Posted by: "Cliff"  ...the empty space on the left takes some getting used to at first glance. Agreed. The idea is that this space should be used by the merchant to address potential questions a customer may have as they are proceeding through checkout (e.g. shipping policy, return policy, etc). Originally Posted by: "Cliff" When do you plan on releasing? I've been getting that question a lot lately. :) Our core business is servicing our clients so this really hasn't been a priority. Our hope is to release this, along with a few other add-ons, in the next two months. |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 7/14/2004(UTC)
Posts: 254
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Hey Cliff..welcome back.
I'm going through setting up new Merchant IDs now and following on from Marcus's comment about forcing acceptance of T&Cs re chargebacks etc, having links to shipping / returns etc at checkout is virtually mandatory. So I agree Aaron, the white space won't go to waste.
Cheers
john
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Rank: Member
Joined: 5/24/2004(UTC)
Posts: 4,147
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Agreed, and that information seems to work better to the side of the forms than on top of them. Very nice. I'll keep an eye out, then. :) |
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Rank: Member
Joined: 1/30/2008(UTC)
Posts: 215
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Originally Posted by: "Cliff"
Agreed, and that information seems to work better to the side of the forms than on top of them. Very nice. I'll keep an eye out, then. :)
However you want to slice it on who did what or got paid for what, it was a project we worked on together with ideas that came from both parties. You made it public domain which I guess is okay, but in that spirit we were hoping to see the same thing done here which far as I know has not been done yet. PromoManagers Promotional Products
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Rank: Administration
Joined: 4/2/2004(UTC) Posts: 2,393 ![United States]( "United States") Location: Hummelstown, PA Thanks: 6 times
Was thanked: 163 time(s) in 158 post(s)
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We just launched a new site this week for BizTools that uses the latest version of our checkout. This is a completely unmodified BV store (unlike the Patio Gallery checkout shown earlier in the thread) so the checkout uses usernames instead of email addresses for account creation. We're getting close to being able to release this. Stay tuned! http://www.biztoolsanalytics.com.au |
Aaron Sherrick
BV Commerce
Toll-free 888-665-8637 - Int'l +1 717-220-0012 |
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Rank: Member
Joined: 7/14/2004(UTC)
Posts: 254
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<SPAN style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">[color=black>Well,]<o:p></o:p>[/color] <SPAN style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">[color=black>Now,]</b> Aaron's checkout...I think it's excellent, exceeded our requirements, is configurable via a plug-in in the Admin, adding custom notes is supported, along with several other options...highly recommended...Develisys are great to work with.[/color] <SPAN style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt"> <SPAN style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt"> <SPAN style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-fareast-language: EN-AU">John Power <FONT style="COLOR: #008b8b">CEO - BizTools www.biztoolsanalytics.com</FONT>
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