Rank: Member
Joined: 7/14/2004(UTC)
Posts: 119
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Hi,
Wonder if you good folks could help me out with the following:
1. If a Product is marked for Ship Mode: Drop Ship from Vendor - When is the drop ship email sent?
2. Also if an order has multiple items from different vendors, I assume each vendor gets an email with their particular item to ship. Can anyone advise a good method to calculate shipping for such an order?
Thanks in advance
Nas
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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1) Drop shipping notices are sent once an order is marked as PAID.
2) Yes, each vendor gets an email showing only that vendor's items from the order.
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Rank: Member
Joined: 7/14/2004(UTC)
Posts: 119
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Rank: Member
Joined: 12/19/2007(UTC)
Posts: 32
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Marcus, That is a little frustrating given that the online manual says "When the assigned products are ORDERED, the Manufacturer/Vendor will receive a drop shipper notice. This notice will contain the order information so the Manufacturer/Vendor can process the order." This very important data point would have saved us two (2) days, and currently 27 test orders, of testing and configuration. http://www.bvsoftware.co...eople/Manufacturers.aspx
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 1,786
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The "Run all drop shipper notifications" workflow task is defaulted to run in the "Payment Complete" workflow.
If you want to send out drop shipper notices as soon as orders arrive, regardless of status place it in the "Process New Order" workflow instead.
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Rank: Member
Joined: 3/1/2004(UTC)
Posts: 145
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Marcus,
For some reason my site sends 2 drops ship notices, I guess this is better then none but I can't seem to figure out why 2. I only see the 1 reference in the workflow when an order is paid.
Thanks
Rich
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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Only 2? I always get two, sometimes 3 -- cannot for the life of me figure out where they are coming from |
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Rank: Member
Joined: 12/19/2007(UTC)
Posts: 32
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It appears the reason is because 'Run drop shipper notification' functionality is in multiple workflows. What I did was removed it from the "Payment Complete" workflow and added it to "Process New Order" workflow. It was working correctly before but the problem with this configuration, it appears, is that even orders with CC declines still kick off the Drop Shipper email while updating the order status to HOLD/Unpaid. So we have been using it as a opportunity to follow up with the customer to ask for a NEW form of payment. Marcus is a pretty smart guy so this must be harder that we think but I am a little surprised that email notifications and shipping updates is so screwed up.
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