<SPAN style="mso-font-kerning: 18.0pt; mso-bidi-font-weight: bold">[3]We take website orders and phone-in orders.<SPAN style="mso-spacerun: yes"> I want to be able to use the BVCommerce cart to take phone-in orders.[/3]

<SPAN style="mso-font-kerning: 18.0pt; mso-bidi-font-weight: bold">[3]Sometimes when our sales reps are taking a phone-in order, they’ll add a free sample, or do an on spot discount.<SPAN style="mso-spacerun: yes"> Does anyone know of a way to add products (trials and samples) that can be ordered from the phone-in (Admin, Orders, New Orders area), but not from customers on the website?<SPAN style="mso-spacerun: yes"> I’m toying with making another category and hiding it.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p>[/3]

<SPAN style="mso-font-kerning: 18.0pt; mso-bidi-font-weight: bold">[3]Thanks in advance!<o:p></o:p>[/3]

<SPAN style="mso-font-kerning: 18.0pt; mso-bidi-font-weight: bold">[3]Joyce<o:p></o:p>[/3]

Agreed, once you get everything all running well on BV you start using the admin order taking more and more and that's when you'll run into lots of snags, one of which being the one you describe. From memory, the way we got something close was to create a product called 'custom product' we then add some modifiers, 1 for multiples of £10 and one for the £1, finally one that is a text input field so we can describe the product. When you take the order you enter the price by choosing the price from the two drop downs and then describe it in the text field. So long as you make it out of stock it won't show int he site but is accessible through the admin. It's a bit clunky but does the job.

You still get lots of nasties to do with the tax calculations not being done until the order is placed (which make giving the custom a total while they're on the phone a bit tricker) but it is workable.

A propper telephone order / retail counter order module for BV would be fantastic.