Rank: Member
Joined: 8/29/2008(UTC)
Posts: 38
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Isn't the Shipping form first on most check out pages and billing usually comes second?
thanks
Marie
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Rank: Member
Joined: 12/23/2003(UTC)
Posts: 909
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The nielsen norman group suggests these steps:
1. Specify any gift options
2. choose shipping method
3. Enter shipping information
4. Enter billing information
5. Enter CC information
This is from "E-Commerce User Experience" Copyright 2001. It may be considered outdated at this point but I follow many suggestions from this book and it tends to hold firm.
A difference is that normally we need shipping info (ZIP code) before the system can properly determine shipping rates. Unless this information is already available via an estimate shipping tool or user has an account and is logged on. |
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