Rank: Member
Joined: 1/19/2009(UTC)
Posts: 7
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Can someone please give me the steps to setting up FedEx shipping? I filled in the form in the options area with all of the information, but no rates are returned (they are not being calculated either) when the customer is in the checkout process.
My first guess is I need to have my client set up a developer account on FedEx.com and then get a production key activated. Is this the case?
This is urgent! Any input will help!
Thanks!
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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What version of BV Commerce do you have?
If it is BV Commerce 5, to help diagnose the problem, edit one of the FedEx shipping methods and check the Diagnostics Mode box, then save the change. After going through a checkout, open up the Event Log (BV Admin > Options > Event Log) and find the FedEx events. You should see the request that was sent to the FedEx server and the reply from the FedEx server. If you have the wrong account, that will be pretty obvious in the reply. If something else is wrong, then the reply may be hard to decipher. In that case, please post the entire request and reply (you can erase the account number). |
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Rank: Member
Joined: 1/19/2009(UTC)
Posts: 7
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Here is the Event Log: Request=<?xml version="1.0" encoding="utf-16"?> <FDXRateRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="FDXRateRequest.xsd"> <RequestHeader> <AccountNumber>510087747</AccountNumber> <MeterNumber>100002849</MeterNumber> <CarrierCode>FDXE</CarrierCode> </RequestHeader> <ReturnShipmentIndicator>NONRETURN</ReturnShipmentIndicator> <ShipDate>2009-01-20</ShipDate> <DropoffType>BUSINESSSERVICECENTER</DropoffType> <Service>PRIORITYOVERNIGHT</Service> <Packaging>FEDEXBOX</Packaging> <WeightUnits>LBS</WeightUnits> <Weight>0.6</Weight> <ListRate>1</ListRate> <OriginAddress> <StateOrProvinceCode>VA</StateOrProvinceCode> <CountryCode>US</CountryCode> </OriginAddress> <DestinationAddress> <StateOrProvinceCode>VA</StateOrProvinceCode> <PostalCode>23229</PostalCode> <CountryCode>US</CountryCode> </DestinationAddress> <Payment> <PayorType>SENDER</PayorType> </Payment> <DeclaredValue> <Value>0.10</Value> <CurrencyCode>USD</CurrencyCode> </DeclaredValue> <SpecialServices> <ResidentialDelivery>1</ResidentialDelivery> </SpecialServices> <PackageCount>1</PackageCount> </FDXRateRequest><br/> <br/> Response=<?xml version="1.0" encoding="UTF-8"?><FDXRateReply xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="FDXRateReply.xsd"><ReplyHeader></ReplyHeader><Error><Code>61528</Code><Message>Invalid origin postal code.</Message></Error></FDXRateReply>
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Rank: Member
Joined: 11/5/2003(UTC)
Posts: 2,136
Was thanked: 1 time(s) in 1 post(s)
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I think it is pretty clear what "Invalid origin postal code" means. And the request clearly does not have an origin postal code, Code:<OriginAddress>
<StateOrProvinceCode>VA</StateOrProvinceCode>
<CountryCode>US</CountryCode>
</OriginAddress> So either no postal code is defined in the store or BVC5 is ignoring the postal code. Do you have one defined? Look in BV Admin > Content > Store Info. |
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Rank: Member
Joined: 1/19/2009(UTC)
Posts: 7
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Problem Solved. All I can say is "...omg" and "Thanks!!!"
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