Rank: Member
Joined: 4/22/2004(UTC)
Posts: 280
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How can we make one of the available shipping methods be selected by default on the checkout page?
In this BVC5 SP2 store, we are using the one page checkout & Andy's shipping rate rule providers.
We are asking because we have a significant number of incomplete orders due to customers failing to click one of the radio buttons for a shipping method - despite a *BIG* sign pointing out that it is necessary.
Thanks,
Linette
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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Linette,
Customers should not be able to checkout without clicking one of the options -- *one* shipping method should be required, even if it is $0.00 -- if you are using Andy's ship rate add-on you can build in a rule that says if the shipping rate is $0, then some other action is taken (like Hide This Method) |
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Rank: Member
Joined: 4/22/2004(UTC)
Posts: 280
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Correct, they cannot checkout. They incorrectly assume the store isn't working, give up, and move on. Hence, sales lost.
Linette
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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I'm not sure you can do anything about those folks who don't know how to enter their address correctly -- I had one yesterday that decided to put "Florida" in the city box -- PayPal rejected the payment since the address didn't match. The page refreshes and tells them that a shipping method is required -- if they miss it -- and I agree the note is too small -- it needs to be a javascript popup -- but if they miss it, we can't hold their hands. |
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Rank: Member
Joined: 9/20/2006(UTC)
Posts: 92
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Linette, This would be easy to change to a javascript popup. Feel free to contact us if you need assistance. Wallace Miller -- Narrowpath Design
Providing installation, custom development, and design services for BVC5 sites 24/7 tech support and consultation service available for BVSoftware E-Commerce 760.728.8679 (phone) [email protected]
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Rank: Member
Joined: 4/22/2004(UTC)
Posts: 280
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I don't want a pop-up. Just want to set a default shipping method.
Thanks anyway.
Linette
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Rank: Member
Joined: 2/21/2007(UTC)
Posts: 1,113
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But that won't help you if they don't put a proper zip code or state -- it will still show $0.00. With Andy's add on, you can set a default method to show up, but without proper address info, it still won't return a rate -- unless you have a default shipping method that is based on dollar amount in the order or some other non-carrier function. |
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